CWT

Traveler Tracking Wasn’t Good Enough, And Might Get Worse

Traveler tracking and TMC reporting systems couldn’t handle the crush of cancellations as SARS-CoV-2 raced around the globe almost three years ago. Inaccurate reports on traveler locations had companies spinning wheels. Is the industry ready for another large-scale event? In some ways, yes. Mostly no. And evolving airline distribution strategies are complicating everything.  Things will…

Domestic U.S. Business Fares Cool Off

Despite strong underlying demand, slowly recovering business travel, constrained capacity and rising costs, business airfares slipped in 2022. There are indications that fare growth in 2023 will be modest, at least in North America. American Express Global Business Travel in December said it anticipated a roughly 3 percent increase for corporate airfares within the region…

Travel Industry Gets Reprieve From New Payment Tokenization Rules In India

After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…

Another Slide Delays Recovery For Corporate Travel Providers

The business travel recovery is slipping as the year winds down. After a flattening in the spring and a pop in early fall, industry data in recent weeks showed declining volumes relative to 2019’s baseline. The rapid rebound in early 2022 is a memory and corporate volumes remain well below the peak from three years…

CWT RoomIt Lures Amazon From HRS For Hotel Sourcing

CWT last week announced that its RoomIt division would provide Amazon with hotel category services including sourcing, booking and rate reshopping. Amazon previously used HRS for worldwide sourcing as part of a “multi-year” agreement due to commence in 2019, according to a late 2018 announcement. Business Travel News in September identified Amazon as the largest…

CWT Invests In Reporting To Join Separately Booked Trip Components

CWT earmarked some of its development budget for new trip reporting that pulls in info from multiple bookings to make client data more comprehensive. The travel management company expects it to roll out early next year as part of a new analytics solution.  Depending on the client, upwards of 30 percent of trips may have…

Travel Management Companies Sweeten Offers As Staffing Issues Persist

American Express Global Business Travel, BCD Travel and CWT each has around 500 job openings, according to their websites. Industry employment and recruiting sources said some travel management companies had begun offering more competitive salaries and benefits to attract talent. Some refreshed or reintroduced recruitment and training programs.  It’s all not soon enough for corporate…

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