Continuing the furious pace of NDC-related announcements around the industry, Amadeus said American Airlines and BCD Travel agreed to join its NDC-X program. AA is the first North America-based carrier to commit. BCD joins U.S.-based American Express Global Business Travel and Carlson Wagonlit Travel, and Australia’s Flight Centre. For Amadeus, like Sabre and Travelport, incorporating NDC means mitigating content… Read More »
Amadeus is reorganizing its travel agency and corporate business lines to focus on global customer sectors rather than geographies. Two of its more recognizable execs in North America are leaving. Amadeus SVP of travel channels Decius Valmorbida said the departures of North America COO Vic Pynn and chief marketing officer Scott Alvis, while “difficult” decisions, were natural outcomes of… Read More »
New York – More than 20 years since their invention, corporate online booking tools don’t generate much respect. Executives with three of them last month channeled the notion during a panel discussion that mixed updates on development priorities with good-natured ribbing. Representatives of market leader Concur, reinvented Deem and North America newbie Amadeus Cytric touched on familiar issues like system reliability, the… Read More »
Return on investment for particular business trips is elusive. Amadeus is hoping to address that with new integration between its cytric booking tool and Salesforce. Amadeus expects cytric to be available on the Salesforce AppExchange by early fourth quarter, meaning clients can install its booking capabilities into the Salesforce mobile app. The integration will attach Salesforce CRM’s “opportunities”… Read More »
Travel suppliers want to provide personalized offers to travelers. Some travel managers want to customize travel policies to better fit individual travelers and the specifics of a trip. The problem is, some online booking tools can’t or don’t easily handle the nuances. OBTs connect with traveler profiles. Those often include basic data like an employee’s level in the… Read More »
Amadeus and Sabre are taking a new approach to developing corporate booking tools for small and medium businesses. In some smaller markets around the globe, they’re hooking up with tech partners. Sabre in August announced a deal with Serko to serve SMEs Down Under. The New Zealand-based company will replace proprietary booking software in the Sabre Online service. As… Read More »