data protection

American Express Global Business Travel acknowledged deepfake attacks.
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American Express Global Business Travel Discloses Deepfake Attacks

American Express Global Business Travel this week told investors that fraudsters had targeted it using deepfake impersonation technology. Impersonators have targeted travel agents and others in the corporate world to access payment, travel and personal information for years. Using AI for it is what’s relatively new. GBT CTO David Thompson called such attacks the “same…

TMCs, Buyers Face Extended Sourcing Due To Legal, Security, IT Needs
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TMCs, Buyers Face Extended Sourcing Due To Legal, Security, IT Needs

TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…

Dispatch 11
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Dispatch 11

In April, 85 percent of more than 600 buyer and supplier respondents told GBTA they “like” or “love” working in the business travel industry. “Once you’re in it, no matter how hard you try, you don’t leave,” said GBTA VP of education and engagement Jill Koronkiewicz. “You keep coming back. It’s inclusive and welcoming; there…

data privacy
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Amex GBT Describes Cybersecurity Practices, Takes On Binding Corporate Rules For Data Transfers

[UPDATE, May 14, 2024: CTM achieved its DPF certification shortly after this publciation. Here we published new information on data protection frameworks including Standard Contractual Clauses.”] American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company…

For Big Corporate Travel Management Companies Using Artificial Intelligence, Risk Mitigation Is Job No. 1 

For Big Corporate Travel Management Companies Using Artificial Intelligence, Risk Mitigation Is Job No. 1 

Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…

cybersecurity

‘Something Went Wrong’ With SAP Concur Logins Last Week 

On Jan. 2, when some users tried to log in to SAP Concur for expense or travel, they encountered a “Sorry, something went wrong” error. Multiple services, also including invoicing, imaging and analysis/intelligence, suffered from degradation, according to the company’s status dashboard. SAP Concur was working to address a potentially serious issue, which it described…

Travel Risk Firms Warn Of Growing, Multifaceted Dangers

Travel Risk Firms Warn Of Growing, Multifaceted Dangers

Geopolitical tensions, cybersecurity threats and the impact of climate change topped 2024 watchlists and predictions published during the past two months by several travel risk management providers. Even as armed conflict grows in multiple locations around the globe for the first time in decades, there’s also consensus that travel program managers should beware of domestic…

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