data protection

Explainer: Personalization And Airline Retailing

In light of American Airlines’ plan to move upwards of 40 percent of its fares to direct or NDC-enabled channels as of April, it’s worth re-examining one of the primary motivations: better tailoring products and services for flyers. As described by its developer, the International Air Transport Association, the NDC program enables “personalized service based…

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[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news.  ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated.  Back in 2020, Reishus…

Distributed Work, New ISO Guidance Shape Travel Risk Management’s Next Steps

As businesses send their people back on the road in growing numbers, there’s a lot for travel managers and travelers to remember about risk prevention, mitigation and response. At the same time, with employees working from home or just about any place they want, there are many more environments for organizations to keep tabs on….

Op Ed: Sam Hilgendorf On The Role Of Self-Sovereign Identification In Travel

Glimpsing backward and forward, Fox World Travel chief information officer Sam Hilgendorf offers a primer on how self-sovereign identification works and a description of how it will impact business travel. When was the last time you felt in full control of your identity and personal information? For me, it was around 1997. I had my…

Explainer: Self-Sovereign Identity

People share a lot of personal information through digital channels, and the entities they interact with access more of it than they need. Individuals have little control over the transmission of their data and who gets what. The concept of a decentralized, self-sovereign identity fixes that while addressing cybersecurity and streamlining processes. A self-sovereign identity…

A ‘Very Credible’ Candidate: This Recruiting Scam Is Underway Now

“Victoria Jones,” head of leadership consulting at Exec Search Pros Inc., emailed yours truly on Oct. 29 about a client that had “retained us to fill various senior-level positions in one of their recent acquisitions. I was referred to you by an outside talent sourcing firm and based on your previous experience I think you…

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