Big travel management companies are seeking new sources of data even as they work to improve the quality of info from more traditional inputs. American Express Global Business Travel on a “case by case” basis works with clients to incorporate data on sales performance and employee attrition. After completing an upgrade last year of its AnalytIQs platform, Carlson Wagonlit Travel… Read More »
Today’s advisor is travel management veteran Andy Menkes of Partnership Travel Consulting. He writes that while data from travel management companies has improved over the years, travel program managers must do their due diligence. That means plugging gaps and checking everything. President Ronald Reagan made the phrase “trust, but verify” famous in the United States back in the… Read More »
Today’s advisor is Dave Lukas, vice president and chief sales officer for Grasp Technologies. He walks through five steps to tackle a longstanding industry challenge. They include creating standards, feedback loops and service level agreements. He then implores business travel professionals to pursue continuous improvement. Everywhere you look there is data. And everywhere you turn, someone is telling… Read More »