Due out this spring, the Southwest Business TravelTrack service aims to mitigate a growing challenge for corporate travel programs — missing data from changed itineraries. Bookings originally made through online booking tools and global distribution systems, as supported by travel management companies, often end up getting changed directly with airlines when flights are disrupted. Those…
Southwest Airlines finished last year with roughly 12 percent of U.S. domestic managed corporate travel bookings, based on its analysis of ARC data, up from zero four years earlier. The jump resulted from a combination of market and Southwest-specific developments. Measured by passengers, the dataset encompassed global distribution system bookings through a few dozen of…
As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using…
The always vocal Jeff Klee, CEO of AmTrav, revisits the thorny issue of travel management company pricing. Even travel buyers who feel it needs to change and would like to address longstanding issues of trust aren’t sold on the potential solutions. A friend of mine had a “WTF” moment the other day and called to…
Europe’s largest airline, Ryanair, in mid-December announced a deal to directly distribute fares through SAP’s Concur Travel and TripLink. On top of an agreement implemented in May 2023 with Amadeus, and pre-existing participation with Sabre and Travelport, the arrangement positions the carrier to court frugal business travelers for its aggressive growth plans. Already a titan…
The Global Business Travel Association’s New Jersey chapter on Nov. 9 hosted a webinar on airline distribution featuring JTB Business Travel, SAP Concur, Sabre and United Airlines. Moderated by The Company Dime‘s Jay Campbell, the discussion featured observations about the status of the New Distribution Capability, where it’s going, some of its challenges, what the…
United Airlines is testing continuous pricing on some U.S. routes. The concept frees airlines from the traditional alphabet-based fare class structure and permits more flexibility with smaller jumps between price points. Distributing such fares through all channels is a challenge, and United is pressing ahead on direct booking for corporate accounts. It’s planning a new…
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