Direct Travel

Short’s Sells Corporate Business To Direct Travel

Short’s Travel Management sold its corporate portfolio to Direct Travel for an undisclosed sum. Short’s retains its athletic travel management business line. In a Tuesday message to customers, Short’s CEO David LeCompte cited the “many unknowns” facing corporate travel as a reason for the sale. He highlighted an alignment of values, as well as Direct’s…

Client Fees As A Percentage Of The Airfare? National Travel Is Trying It

National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…

Industry Pros Dispute Travel Management Company Viability Data That Cited Dun And Bradstreet

Have you seen a chart floating around that cites Dun & Bradstreet for indications of potential travel management company failures? Has a business development manager or salesperson shared information that looks like intelligence but also smears the competition?  Be suspicious. Sure, business travel buyers and other industry constituents should be concerned about the future of…

More Travel Management Company Consolidation Is Coming And If Past Is Precedent, Most Clients Will Be Fine (Audio)

Travel management company owners who sell their companies in the near future will be fortunate to get half of what they could have earned pre-Covid, according to experts in consolidation speaking last week during a Teleconference call. While the extent to which clients stick around could be a bigger determinant than in the past on…

Adelman’s Self-Service Pre-Trip Approvals System Allows On-The-Fly Modifications

Adelman Travel Group built what it considers a first-of-its-kind self-service travel authorization tool. Called Hot Spot Approvals, the proprietary technology allows clients to assign approvers to particular travelers or establish start and end dates without having to ask the TMC for help. The “intuitive, web-based, simple” system doesn’t rely on traditional hierarchy data, according to…

The Future Of Travel Management Companies: Part Four, Pricing Comes To Jesus

People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…

The Future Of Travel Management Companies: Part Two, The Value Of Compliance

As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…

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