Today’s advisor is industry veteran Scott Gillespie, managing director of tClara. Scott’s guidepost tackles what travel program managers should try to predict — and what to skip. Predictive analytics is a shiny new toy that has caught the travel industry’s eye. It sounds useful — check. It sounds cool — check. It scores points in management-speak bingo contests… Read More »
One way travel managers and management companies earn their stripes is guiding travelers through trip disruptions. Better still is helping them avoid such snafus. Using predictive analytics, that’s Flightsayer’s game. Some beta testers are intrigued. Better-known in corporate travel circles, FlightStats also is working on predictive analytics. It’s keeping a lot of that close to the vest for… Read More »
Did today’s blizzard in the Northeast wreck your travel plans? There are a number of developing services that can help corporate travelers avoid such problems. A first step may be knowing the likelihood that a flight could be disrupted before booking it. Flightsayer, a service from Resilient Ops, presents a score for each flight where 1 represents the smallest… Read More »
Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years. The emboldened airline… Read More »
[UPDATE, June 28, 2017: United Airlines next month will make available through an online portal a new set of features for corporate clients and travel agencies. A key addition is detailed data on ancillary spending. United managing director of sales resources Karen Catlin said such reports have been in beta tests with a few big customers but otherwise… Read More »
BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to clients there but the… Read More »
If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel and tracking from… Read More »