Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and cost-effectiveness. But this watershed moment threatens to unleash a monster. Algorithmic bias in…
Serving people with disabilities may cost more for travel management companies, but two big ones said clients won’t be asked to cover that. CWT is poised to unveil a new accessibility program. American Express Global Business Travel announced one in December. Amex GBT director of global VIP strategy Penny Clauson runs her company’s service, which…
BCD Travel on Tuesday responded in federal court to Trudy Blough’s complaint, denying many allegations and providing some supporting details. In an apparent departure from how the company dealt with a similar discrimination suit by another senior female sales leader, which did not reach trial, it also countersued. In the new filing, BCD denied claims…
Former BCD Travel vice president of global sales Trudy Blough sued the company, alleging breach of contract and violations of the Civil Rights Act and Equal Pay Act. Currently a global sales director for American Express Global Business Travel, Blough worked at BCD Travel from 2012 and was promoted to VP in 2018. According to…
Read on for an edited transcript of an interview with Suzanne Neufang, CEO of the Global Business Travel Association, conducted remotely on Tuesday by The Company Dime co-founder Jay Campbell. So we’ll be seeing you in Dallas in a couple of weeks. What’s going to be different at this year’s convention? We might say we’re…
The Wall Street Journal on Monday caught up to the significant changes at American Airlines. The article hit several themes covered in the trade press over the last six months. Its headline and sub-headline reflect the debate over whether AA is responding to the changed business market or trying to remake it. Raymond James analyst…
On Wednesday, the Travel and Meeting Society (TAMS) launched a series featuring interviews with travelers who have accessibility requirements. A group of TAMS volunteers led by Raytheon Technologies senior travel manager Andrew Slaiby (because he’s “vocal,” he said) is hosting the conversations to enhance business travel professionals’ understanding of accessibility needs. The participants aim to…
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