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One Step In A Long ‘Journey,’ TripActions Wins Multinational B2B Info Specialist Informa

After seven years with Egencia, $2.3 billion U.K.-based multinational events and research company Informa is targeting February to implement TripActions for workers in 28 countries. After the well-capitalized new entrant caught the eye of Informa’s travel manager of nearly 10 years, Melissa Willock, it bested four competitors in a roughly four-month bake-off involving six divisions…

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Amex GBT Claims ‘Highest’ Net Promoter Scores Based On McKinsey Survey It Won’t Share

Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…

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Positioned For More Supplier Revenue, American Express Global Business Travel Remains ‘Obsessed’ With Client Savings

That American Express Global Business Travel was growing relative to competitors was obvious before 2019. However, the presentation of numbers revealed on Friday that included recent acquisitions as though they were part of the group that full year crystalized for many industry observers the advantage that GBT’s scale is poised to deliver. That advantage will…

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Op Ed: Danny Hood On Recovery Strategies For The Travel Industry

Danny Hood has seen it all during a career spanning four decades. In 1993 he joined WorldTravel Partners, which became WorldTravel BTI in 2001 and BCD Travel in 2006. He served the company as president of the Americas until 2010. Over the years, corporate travel boomed and busted a few times, and Hood was involved…

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Amex GBT To Go Public, Banking On SME Growth And Overall Recovery Of At Least 70 Percent By 2023

American Express Global Business Travel on Friday announced that it would offer 15 percent of its shares to the public via a merger with special purpose acquisition company Apollo Strategic Growth Capital. Expected to close during the first half of next year, the deal values Amex GBT at roughly $5 billion, would generate up to…

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Reporter’s Notebook: Announcements Timed With GBTA Convention Address Recovery, Risk, Service

The Global Business Travel Association on Wednesday welcomed back its Media Day event at the start of the annual convention. More series of presentations than press conference, the event requires presenters — companies that sponsor or exhibit at the convention and pay extra to be involved — to agree to withhold their announcements until the…

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Leading The Recovery And Inundated With Spend Management Options, U.S. SMEs Get One From Amex GBT

The largest player is after the market’s smallest accounts, which by many accounts are leading the business travel recovery. Continuing a customer segmentation strategy, American Express Global Business Travel last week brought to the United States an employee spend management solution for small and medium-sized enterprises first introduced last year in the United Kingdom. With…