Posted in Culture Methods Reporting

In A Downturn, Include Your Employees In Cost-Cutting Decisions

By Patrick Daoust and Paul Simon of Oliver Wyman. This article is republished with permission as part of our licensing program. We welcome your thoughts…

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Posted in Methods Policy Productivity

CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project

There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call…

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Posted in Productivity Risk Sustainability

TMC In Québec Plans Q1 Launch For Travel Management Communications Platform

Montréal-based travel management company Encore Travel last year created a spinoff tech firm to take on the many challenges of internal travel program communications. With…

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Posted in Culture Methods Policy

Managers Use Many Methods For Business Traveler Engagement

Chicago — When $630 million accounting and consulting firm Baker Tilly about six years ago attempted a “soft” travel program rollout, it didn’t really work….

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Posted in Careers Methods

Op Ed: Vic Pynn On Three Ways To Value People, The Hidden Differentiator

Former Amadeus, American Express and TRX leader Vic Pynn is enthusiastic about opportunities for companies to improve their appreciation and nurturing of human resources. Continuing…

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Posted in Careers Culture

Recasting The Travel Manager’s Role

Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the…

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Posted in Culture Methods Reporting

Traveler Engagement: (Hard) Work In Progress

Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in…

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