Tag: engagement
In A Downturn, Include Your Employees In Cost-Cutting Decisions
By Patrick Daoust and Paul Simon of Oliver Wyman. This article is republished with permission as part of our licensing program. We welcome your thoughts…
CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project
There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call…
TMC In Québec Plans Q1 Launch For Travel Management Communications Platform
Montréal-based travel management company Encore Travel last year created a spinoff tech firm to take on the many challenges of internal travel program communications. With…
Managers Use Many Methods For Business Traveler Engagement
Chicago — When $630 million accounting and consulting firm Baker Tilly about six years ago attempted a “soft” travel program rollout, it didn’t really work….
Op Ed: Vic Pynn On Three Ways To Value People, The Hidden Differentiator
Former Amadeus, American Express and TRX leader Vic Pynn is enthusiastic about opportunities for companies to improve their appreciation and nurturing of human resources. Continuing…
Recasting The Travel Manager’s Role
Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the…
Traveler Engagement: (Hard) Work In Progress
Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in…
