engagement

Traveler Engagement: (Hard) Work In Progress

Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate…

Teleconference 6: Traveler Engagement

Traveler Engagement Feb. 9, 2017 Thanks to all our attendees and speakers! Listen to a recording of the live teleconference. A big part of travel management is traveler management, or it should be. Our sixth teleconference featured four practitioners discussing the tools, metrics, benefits and challenges of traveler engagement. Speakers: Festive Road associate Mia Andersson, Shire senior…

Getting In The Feedback Loop

It is easy to understand the importance of traveler feedback. Obtaining it is harder. As usual, mobile technology offers promise. A few new tech companies provide the means to collect timely and relevant traveler input, on the fly. Some travel management companies are looking to do the same. Armed with meaningful feedback, travel managers can…

Snack Giant Mondelēz International Takes Jumbo Bite From Travel Spend

When a CFO says the company will cut its more than $100 million travel budget in half, only suppliers need to panic. For travel managers, it’s like a power-up. That’s how Ike Ihenacho has spent the past year and a half of his professional career — unleashing newfound power at $30 billion snack maker Mondelēz International. Thanks to data consolidation from United…

Travel Management Pros Sort Of Like The Social Enterprise

Social media can help with travel management, but so far it’s not for everybody. According to Carlson Wagonlit Travel research released last week, using enterprise social networking to promote travel program compliance remains an “untapped” opportunity. Slightly more than one-third of 1,113 travel, meetings and events professionals surveyed last fall indicated that further promoting travel policy through…

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