Montréal-based travel management company Encore Travel last year created a spinoff tech firm to take on the many challenges of internal travel program communications. With millions of dollars invested, its new portal and related services have three customers as part of a soft launch. Seven more lined up to begin implementation by year-end. The TMC…
Chicago — When $630 million accounting and consulting firm Baker Tilly about six years ago attempted a “soft” travel program rollout, it didn’t really work. Now the Chicago company is combining more polished communications and training efforts with a more stringent policy in an effort to get program buy-in while also respecting its culture. A…
Former Amadeus, American Express and TRX leader Vic Pynn is enthusiastic about opportunities for companies to improve their appreciation and nurturing of human resources. Continuing his contributions to industry dialogue on leadership, mentoring and talent retention, here he highlights the reasons for putting people first and how to do so. I am amazed at the amount…
A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey results showed how far the profession has to go, there are examples of work underway. Not the first to make this case, the Association of Corporate Travel Executives and BCD…
Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the…
Boston – It’s folly to look for consensus on which way corporate travel policy is moving. Speakers at the Global Business Travel Association convention here last week displayed a wide range of approaches and opinions. On one panel, a travel manager wished his company’s policy was stricter while his co-panelist said she strives for a…
Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate…
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