There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…
There was a lot of discussion at the GBTA convention here last month about diversity, equity and inclusion. Buyers and suppliers described their organizations’ performances in this area and the new initiatives underway. Much of it is about hiring practices and providing equal pay and opportunities for advancement. For buyers, another significant element is supplier…
What do the forthcoming World Cup in Qatar, a WNBA superstar and a murdered journalist’s lawyer have in common? As cautionary tales involving international travel and local laws stricter than most Westerners experience, they should be on the radar of those involved in travel risk management. The lawyer is Asim Ghafoor, a U.S. citizen detained…
San Diego — Managing travel programs and contracts for a company acquiring or getting bought by another is no picnic. That’s fine, suggested travel buyer Colleen Kearney. It’s no time to watch the clouds roll by. A lot of things are out of the travel manager’s control in such a situation. “Clean” teams tend to…
You can’t manage what you don’t measure, but how do you measure? That question has hindered the business travel sector’s assessment of environmental impact for years. Two-thirds of 216 buyer respondents to a GBTA poll this month said sustainability had prompted them to review travel policies — the most of any listed factor. Yet, in…
To engender loyalty, improve client performance and ensure that deals with corporate accounts generate incremental value, airlines need better data and new thinking on tailored discounts and service add-ons, according to McKinsey. As it is, some airlines “struggle to quantify” the impact of individual client relationships on route profitability, a McKinsey spokesperson wrote by email…
Reporting on industry recovery, some travel suppliers have pointed to an uptick in trips that combine business and leisure. Such blended activity is nothing new, but the pandemic elevated its profile thanks to the changing nature of work, more employee-friendly approaches and the shock to travel itself. For organizations, the related considerations include whether to…
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