Articles with a longer shelf life.
The Company Dime on Monday hosted its first LinkedIn audio event, welcoming industry contacts to discuss whatever they’d like. Though much of it rehashed industry debates, some of the conversation was pointed and challenging. In a LinkedIn audio event, hosts can welcome participants to a virtual stage, bringing up the attendee’s avatar and opening their…
“As we all know,” said S&P Global director of global travel and meetings Ann Dery, “TMC data is horrendously awful.” Dery’s comment at the Global Business Travel Association convention in August elicited faux disbelief from co-panelist Steve Sitto, senior group manager for global travel, events and mobility supply chain at Tesla. They elaborated. “I don’t…
Spotnana VP of strategy and partnerships Johnny Thorsen last month called out airlines for disparities between pre-travel emissions estimates and a trip’s actual impact. There are understandable reasons for gaps, but Thorsen and others say airlines should be more forthcoming about post-trip information. To counteract discrepancies, Spotnana is creating what Thorsen called a “greenwashing ratio.”…
There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…
There was a lot of discussion at the GBTA convention here last month about diversity, equity and inclusion. Buyers and suppliers described their organizations’ performances in this area and the new initiatives underway. Much of it is about hiring practices and providing equal pay and opportunities for advancement. For buyers, another significant element is supplier…
You can’t manage what you don’t measure, but how do you measure? That question has hindered the business travel sector’s assessment of environmental impact for years. Two-thirds of 216 buyer respondents to a GBTA poll this month said sustainability had prompted them to review travel policies — the most of any listed factor. Yet, in…
To engender loyalty, improve client performance and ensure that deals with corporate accounts generate incremental value, airlines need better data and new thinking on tailored discounts and service add-ons, according to McKinsey. As it is, some airlines “struggle to quantify” the impact of individual client relationships on route profitability, a McKinsey spokesperson wrote by email…
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