Posted in Negotiating Suppliers

Op Ed: Tom Kallas On TMC Pricing Transparency

During his 41-year career in travel, Partnership Travel Consulting’s Tom Kallas held senior roles at corporate travel agencies including BCD Travel, IVI, Travelocity Business and…

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Posted in Service Suppliers

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…

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Posted in Distribution Negotiating Suppliers

Op Ed: John Harvey On The Vision Of A New Channel Model

TMC industry veteran John Harvey in January asked whether changing market forces and increased demand for greater value and transparency in the channel would bring…

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Posted in Methods Policy

When Are Refundable Fares Permitted By Policy?

Most organizations favor nonrefundable airline tickets because they’re almost always cheaper than unrestricted options. Industry data suggest corporate travelers use the lower fare classes for around 85…

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