Tag Archives: feedback

Recasting The Travel Manager’s Role

By | March 13, 2018

Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the Americas region that… Read More »

Getting In The Feedback Loop

By | March 24, 2016

It is easy to understand the importance of traveler feedback. Obtaining it is harder. As usual, mobile technology offers promise. A few new tech companies provide the means to collect timely and relevant traveler input, on the fly. Some travel management companies are looking to do the same. Armed with meaningful feedback, travel managers can address service deficiencies… Read More »