Festive Road

airline disruption TMC role
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With Airlines Pushing Self-Service For Disruptions, What’s The TMC’s Role?

As some airlines build programs to offer trip data to corporate clients on re-accommodated travelers after flight disruptions, travel management company leaders want the market to know they have a lot to offer here. Christopherson Business Travel has not seen a change in its disruption management role. “The main change is that the frequency and…

Travel management consultant
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What Matters When Choosing A Corporate Travel Consultant

Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…

Dispatch 7
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Dispatch 7

On the boards of a set of 14 business travel suppliers tracked by The Company Dime, female representation doubled between 2012 and 2023 to 30 percent. One of them has a woman serving as chair, the same number in that role among the group as in 2017 and 2012. The number of female CEOs in…

Airline retailing personalization|

Explainer: Personalization And Airline Retailing

In light of American Airlines’ plan to move upwards of 40 percent of its fares to direct or NDC-enabled channels as of April, it’s worth re-examining one of the primary motivations: better tailoring products and services for flyers. As described by its developer, the International Air Transport Association, the NDC program enables “personalized service based…

If Corporate Travel Data Is ‘Awful,’ Here’s Why

If Corporate Travel Data Is ‘Awful,’ Here’s Why

“As we all know,” said S&P Global director of global travel and meetings Ann Dery, “TMC data is horrendously awful.” Dery’s comment at the Global Business Travel Association convention in August elicited faux disbelief from co-panelist Steve Sitto, senior group manager for global travel, events and mobility supply chain at Tesla.  They elaborated.  “I don’t…

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