Flight Centre Travel Group

Are Offline Transactions More Lucrative For Travel Management Companies? No, But …
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Are Offline Transactions More Lucrative For Travel Management Companies? No, But …

AmTrav CEO Jeff Klee caused a stir with a Jan. 29 column in which he relayed an anecdote about a customer of a large travel management company hearing from a travel advisor that their “booking tool withholds some flight options on purpose in order to drive more revenue from phone calls.”  Reactions from multiple executive-level…

Amex GBT Describes Cybersecurity Practices, Takes On Binding Corporate Rules For Data Transfers
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Amex GBT Describes Cybersecurity Practices, Takes On Binding Corporate Rules For Data Transfers

[UPDATE, May 14, 2024: CTM achieved its DPF certification shortly after this publciation. Here we published new information on data protection frameworks including Standard Contractual Clauses.”] American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company…

Squeezed By Some Airlines, Flight Centre Tweaks Tech To Support Others
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Squeezed By Some Airlines, Flight Centre Tweaks Tech To Support Others

How much more can a travel management company make when corporate customers use its proprietary booking technology? Flight Centre Travel Group’s head of corporate travel wouldn’t specifically say, but his answer during a Tuesday evening conference call with equities analysts was instructive. With its own tools, the TMC has to cover maintenance and development costs….

Notebook: Travel Buyers Discuss Booking Channel Policy Flavors And Tradeoffs
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Notebook: Travel Buyers Discuss Booking Channel Policy Flavors And Tradeoffs

Asked how corporate travel buyers should deal with fares found outside preferred booking channels, Cisco senior global procurement service leader for travel and card Carlos Almendros said, “You’ll get a different answer for every buyer.” Travel managers also speaking at the Global Business Travel Association convention last month supported the variety of approaches and considered…

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