Flight Centre Travel Group

FCM Travel Solutions Takes Mobile TMC Service To A New Level With Messaging

FCM Travel Solutions soon would like you to meet Sam, a multi-platform mobile messaging service bringing e-concierge and virtual agent concepts into the managed arena. The Company Dime last month previewed the platform, which FC USA has been testing internally. About 20 users from FCM Travel Solutions’ largest corporate customer also are testing it, and its second-largest…

Dearth Of Agents Draws Some In Travel Management To Offshoring

Gant Travel Management in 2015 issued a staggering 77 percent more airline tickets than it did just three years earlier. Clearly its value proposition is winning over clients. Facing a dearth of available corporate travel agents, however, Gant’s capacity can’t keep up. So the company is exploring offshore servicing, an option once considered taboo. The…

NuTravel Mobile Booking Plan Draws Travel Management Company Interest

Three travel management companies this week displayed varying degrees of interest in booking tool provider nuTravel’s plan to integrate with mobile app developers. NuTravel’s first partner, United Kingdom-based Mantic Point, provides apps to corporate agencies including Direct Travel, Executive Travel and FCm Travel Solutions. Officials with Direct Travel and FCm said they were considering the…

2015 On The Company Dime

As they work for advantage, clients, suppliers and those in between keep business travel management interesting. Changes to underlying and consumer-facing technology make it a dynamic business function. The personal and geopolitical elements of business travel offer points of note from the micro to macro levels. As one of our featured practitioners noted, this job is about economics, geography, psychology and then some….

Rivals, Employees Accuse Flight Centre Of Deceptive Practices

[UPDATE, Sept. 12, 2016: Channel 4 Dispatches on British television in spring 2016 leveled some related accusations. Channel 4 included a Flight Centre response saying the “Dispatches’ allegation that Flight Centre has a policy or culture of applying opportunistic or excessive margins to particular customers or demographics is completely unfounded.” The travel company, though, acknowledged the…

How To Get Executives To Focus On Travel Risk Management

Nothing important gets done without executive buy-in, but what if no one in the C-suite is listening? That’s the conundrum facing some professionals as they try to establish robust travel risk management programs. When regulations or the news don’t get executives’ attention, experts advise giving them something tangible. “People who have never experienced a crisis don’t often see that…

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