As some airlines build programs to offer trip data to corporate clients on re-accommodated travelers after flight disruptions, travel management company leaders want the market to know they have a lot to offer here. Christopherson Business Travel has not seen a change in its disruption management role. “The main change is that the frequency and…
How much to invest in support for recruits, board members, interns, consultants, contractors and other guest travelers can be a tough call, according to speakers at GBTA’s convention last month. BCD Travel and Fox World Travel are among the latest providers to come up with solutions for this headache of the non-profiled. The booking, payment,…
[CORRECTION, Aug. 11: The last line of this Dispatch was updated to eliminate an inaccurate description. AmTrav’s findings are that American Airlines’ NDC fares beat the GDS fares “33 percent of the time for Main Cabin and 93 percent of the time for Main Cabin Flexible.”] Last month, United Airlines chief commercial officer Andrew Nocella…
Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as “edge cases,” but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It’s no wonder that, by most accounts, corporate adoption of American’s NDC…
More than half of travel buyers surveyed by the Global Business Travel Association this month said some airlines were rolling out programs using the New Distribution Capability “too quickly.” Four in five said they needed more info and education about NDC. Sixty percent of the 277 polled buyers said they did not support the approach…
Ninety percent of about 60 travel management company personnel polled in January by GBTA expected their firms to increase staff size in 2023 compared with last year. Forty-six percent said their companies were still smaller than they were before Covid. TMC staffing shortages and resulting service problems are not as widespread as they were several…
For Willy Wong, a call from Travelport’s head of Australia and New Zealand a few years ago seemed like a missed opportunity. But it developed into a happy relationship with five North America-based travel management companies. During an interview this month, the founder of Toronto-based automation provider iFuture said that as a software developer, his…
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