As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
Among the effects of the Covid-19 crisis is more dialogue about the efficacy of the prevailing transaction fee pricing structure used by travel management companies. Based on his experience in the technology services industry as it adopted the Software-as-a-Service approach, Fox World Travel chief information officer Sam Hilgendorf makes a case for subscriptions and other…
The U.S. Department of Transportation through Jan. 31 is accepting submissions for its first annual Combating Human Trafficking in Transportation Impact Award. DOT is giving out a $50,000 prize “to incentivize an increase in human trafficking awareness, training and prevention among transportation stakeholders.” The introduction of the award program coincides with National Slavery and Human…
Chicago — When $630 million accounting and consulting firm Baker Tilly about six years ago attempted a “soft” travel program rollout, it didn’t really work. Now the Chicago company is combining more polished communications and training efforts with a more stringent policy in an effort to get program buy-in while also respecting its culture. A…
New York – United Airlines is working to begin pilot tests with multiple corporate clients of negotiated, “dynamic” fare bundles facilitated by New Distribution Capability-compliant connections to Concur Travel. Users would click a United fare in search results to see detailed descriptions of what’s included, almost like a branded fare. Corporate customers complain a lot…
Topaz International CEO Brad Seitz is leaving the travel auditing company he led since 2003 to build resources for corporate travel pros. The idea is to do some consulting, create a buyer community, conduct research and, along with Fox World Travel, formulate an education curriculum. The last part would address both newbies and those looking…
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