Everyone is swamped and emotions are running high in travel. Industry veteran Brad Seitz, now head of travel, facilities and sustainability for workforce management firm Pro Unlimited, is not alone in accusing travel suppliers, particularly travel management companies, of playing a blame game in laying responsibility for some service woes at the feet of their…
American Express Global Business Travel VP for global product and user experience Mark McSpadden issues a call to action to advance sustainable travel. As the travel industry emerges from the pandemic, we have never experienced a stronger push to transform travel into a catalyst for environmental progress. After seeing the negative impact of zero travel,…
Glimpsing backward and forward, Fox World Travel chief information officer Sam Hilgendorf offers a primer on how self-sovereign identification works and a description of how it will impact business travel. When was the last time you felt in full control of your identity and personal information? For me, it was around 1997. I had my…
AmTrav CEO Jeff Klee argues that consolidation, legacy tech and outdated thinking sacrifice the industry’s greater good. Travel buyers, he asserts, must demand more innovation from providers. A few years ago Elon Musk and Warren Buffett had a pretty entertaining Twitter spat about moats – not the canal-around-the-castle kind, but the economic kind that companies…
Fox World Travel chief culture officer Audra Mead discusses the benefits of nurturing “leaders-in-progress.” By letting people — regardless of title — lead projects, present to senior executives and chart their journeys, organizations can get stronger from within and individuals can reach their potential. Organizational culture is the foundation from which leaders secure solid footing…
Danny Hood has seen it all during a career spanning four decades. In 1993 he joined WorldTravel Partners, which became WorldTravel BTI in 2001 and BCD Travel in 2006. He served the company as president of the Americas until 2010. Over the years, corporate travel boomed and busted a few times, and Hood was involved…
Andy Menkes has spent a career working with travel management companies — as a buyer, a TMC exec and an industry consultant. As companies assess their travel management service needs, he describes what he sees as a problem with fairness in TMC bids and offers a solution to resolve it. We are starting to see…
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