Posted in Distribution Service Suppliers

Mary Ellen George On The Future Of Travel Management Companies

Travel management companies face a tall order in staying current and preparing for what’s next. They must build or integrate lots of new technologies, consider…

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Posted in Careers Risk

Gabe Rizzi On What Your CEO May Be Looking For From T&E Management

Travel management has many important reasons for being. It touches lots of different departments and leads to varied priorities among organizational leaders. Gabe Rizzi, Travel…

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Posted in Productivity Reporting Suppliers

Mark Hollyhead On Capturing More Customer Value In Business Travel

Creating a successful corporate travel platform in today’s fast-changing market means serving several masters. Egencia COO Mark Hollyhead describes the need to unlock value for…

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Posted in Culture

Fernão Loureiro On Embracing Loyalty Programs

Most companies don’t insist that travelers hand over loyalty program points accrued during business travel. Philips Latin America outsourced regional business travel manager Fernão Loureiro…

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Posted in Distribution Negotiating Service Suppliers

Tony O’Connor On The Perils Of Personalization

Consultant, auditor and GBTA-Australia & New Zealand deputy director Tony O’Connor raises interesting questions for corporate travel buyers as suppliers build a new basis for…

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Posted in Methods Reporting

Tom Tulloch On APIs: What They Are And What They Mean For Travel Management

Application programming interfaces are not brand new tech. They’ve been part of travel industry parlance for several years. But many don’t understand exactly what they…

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Posted in Methods

GoldSpring Consulting On Best Practices In Booking Tool Implementations

GoldSpring Consulting’s Kathy Kent and Jennifer Donnelly know the challenges of getting travelers to use designated corporate online booking tools. The two senior consultants provide…

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