Jennifer Keltner has worked for United Airlines, Air New Zealand, Carlson Wagonlit Travel and, most recently, Toyota North America where she managed travel and meeting services for the past 10 years. She is now ready to move on from Toyota and focus on fighting human trafficking. Keltner draws inspiration from personal events. Her brother-in-law left a prominent law… Read More »
The New Distribution Capability furnished by the International Air Transport Association is several years in the making. At least a few more are required for the industry at large to realize the intended benefit — more control for airlines in how they create and retail their services across the spectrum of distribution channels. AmTrav CEO Jeff Klee urges… Read More »
Innovation is a common topic in The Company Dime’s From The Field series. While some welcome new ideas more than others, anyone can be confused by their influence on the intricate business travel technology ecosystem. Mary Ellen George of Tramada Systems argues that things are getting more complicated and offers some guidance — handy checklist included. With so… Read More »
Longtime travel management consultant Tony O’Connor is founder and CEO of Airocheck, a firm specializing in auditing travel agency airfare markups. Naturally he has words of caution for travel buyers when it comes to the fares their travelers buy. But he also argues that markups don’t help the sellers, either. Fare markups are arbitrary price increases to airfares… Read More »
If suppliers want to better serve travelers into the future, they best understand those future travelers’ needs. Festive Road managing partner Caroline Strachan, a frequent traveler and former travel manager, puts herself in their shoes to distill the essentials of personalization and engagement. Two years ago, an audience member asked a great question whilst I was onstage at… Read More »
[CORRECTION, June 28, 2018: The International Air Transport Association projects its New Distribution Capability initiative to achieve critical mass by 2020, not 2022 as originally stated here, according to a spokesperson. This article has been updated to reflect that projection.] The travel industry still is trying to understand the consequences of IATA’s New Distribution Capability. That hasn’t stopped… Read More »
AirPlus International has made mistakes by not asking customers the right questions in advance. It’s a humble admission by executive director of marketing Yael Klein about a challenge many companies face. She believes that recognizing the problem will help the business travel industry innovate. Klein also encourages people to accept the risks of failure. Failing is an important… Read More »