From The Field

Op Ed: Steve Reynolds On The Myth Of The Traveler Satisfaction Silver Bullet

During decent economic conditions, traveler satisfaction is big in travel management circles. Everyone wants happy, healthy and productive employees, and many see that translating to improved corporate performance. Tripbam founder and CEO Steve Reynolds takes a contrarian view. He argues that it’s impossible to measure the return from giving travelers what they want. And once…

Op Ed: Mike Premo On What NDC Means For Corporate Travel Managers

Sitting at the nexus of travel agencies and airlines, ARC is well-positioned to understand the needs of both sides. Today’s advisor, ARC president and CEO Mike Premo, advocates collaboration on the changes facilitated by IATA’s New Distribution Capability (NDC). That’s because while there’s a lot to sort out when it comes to air travel booking,…

Op Ed: Andy Menkes On Trusting, And Verifying, Your Data

Today’s advisor is travel management veteran Andy Menkes of Partnership Travel Consulting. He writes that while data from travel management companies has improved over the years, travel program managers must do their due diligence. That means plugging gaps and checking everything. President Ronald Reagan made the phrase “trust, but verify” famous in the United States…

Op Ed: Brandon Strauss On Delta, The NRA And Playing Politics With Big Business

In the wake of the school shooting massacre in Florida a month ago, Delta Air Lines announced it would no longer offer discounted travel to members of the National Rifle Association. The NRA opposes banning the public sale of military-style firearms. Delta was one of a number of travel companies last month to cut ties with the NRA. Delta said it was attempting…

Op Ed: Mark Hollyhead On Building Better Air Policies

Today’s advisor is Egencia chief operating officer Mark Hollyhead. He provides a sneak peek into his company’s latest research on travel policies. The analysis zeroes in on what’s required at small and large companies around the world related to class of service, advance purchasing and pre-trip approvals. Travel policy is one of the core elements…

Op Ed: Alan Tyson On ‘Me Too,’ A Wake-Up Call For Business Travel

Today’s From The Field contribution could not be more timely — or serious. It came to us the day before news broke of alleged gender discrimination and sexual harassment at a corporate travel agency. In this submission, Databasics CEO Alan Tyson calls on those involved in sending employees on the road to better recognize and…

Op Ed: Dave Lukas On Solving Data Quality Issues In T&E

Today’s advisor is Dave Lukas, vice president and chief sales officer for Grasp Technologies. He walks through five steps to tackle a longstanding industry challenge. They include creating standards, feedback loops and service level agreements. He then implores business travel professionals to pursue continuous improvement. Everywhere you look there is data. And everywhere you turn,…

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