Posted in Productivity Service Suppliers

The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…

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Posted in Distribution Policy Suppliers

The Future Of Travel Management Companies: Part Two, The Value Of Compliance

As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident…

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Posted in Distribution Productivity Suppliers

The Future Of Travel Management Companies: Part One, Staffing

“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last…

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Posted in Methods Policy Reporting

Survey, GBTA Discussions On Policy Compliance Point To Growth For Capture Tools

Chicago – The August Global Business Travel Association convention continued the corporate travel profession’s study of where policy compliance is weak and how to fix…

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Posted in Suppliers

TripActions Wants You To Know It’s Serious About Customer Care, Global Ambition

San Diego — To some, the TripActions marketing takeover at the Global Business Travel Association convention this week was misplaced. Isn’t the company targeting the…

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Posted in Payment

Concur Poised For Self-Booking Virtual Payment

[UPDATE, Aug. 21, 2017: Concur plans in September to run virtual payment pilots with travel management companies that have gone through a “readiness” program. In…

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Posted in Service

Dearth Of Agents Draws Some In Travel Management To Offshoring

Gant Travel Management in 2015 issued a staggering 77 percent more airline tickets than it did just three years earlier. Clearly its value proposition is…

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