What some once saw as largely penny-pinching paperwork, pre-trip approval now is a crucial component for assessing risk and determining how best to accomplish missions. It’s also helping to bring sustainability to the fore. Increasingly, organizations apply the process on all proposed trips. More also scrutinize trips before travelers book. Who does the approving is changing,…
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
Chicago – The August Global Business Travel Association convention continued the corporate travel profession’s study of where policy compliance is weak and how to fix it. In particular, discussions focused on business travelers who stray from their firms’ preferred corporate booking channels. While some buyers face issues with leakage on air travel, the problem by…
San Diego — To some, the TripActions marketing takeover at the Global Business Travel Association convention this week was misplaced. Isn’t the company targeting the middle market? Co-founder Ariel Cohen sees it differently. Acknowledging that TripActions was not quite ready to serve huge multinationals, Cohen said it’s on the roadmap and will happen sooner than…
[UPDATE, Aug. 21, 2017: Concur plans in September to run virtual payment pilots with travel management companies that have gone through a “readiness” program. In an update for TMCs, Concur indicated that they must have a relationship with Conferma and support virtual payment for both Concur Travel and offline reservations. Concur also indicated that the…
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