Arguably the first quarter since before the pandemic in which year-over-year comparisons are instructive, the three-month period ending in June produced financial results for the big three U.S. airlines that attested to trends in distribution. Overall, the airlines paid out more than $1.6 billion in an expense category comprised predominantly of travel agency, global distribution…
Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline. Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this…
“Corporate customers object to American Airlines decision.” Is this even news anymore? This week’s disclosure that the carrier will crack down on automated rebooking when fares drop casts uncertainty over a spend management practice widely used by corporates and travel management companies. On May 1, AA published revised agreements governing travel agency relationships, with updated…
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