Posted in Suppliers Sustainability

Amex GBT Sets Up Discounted Carbon Offsets, A ‘Short-Term’ Approach As Industry Works To Mitigate Business Travel’s Environmental Impact

American Express Global Business Travel on Monday said it enabled customers to buy carbon offsets on “preferred terms” from two nonprofits, Carbonfund.org Foundation and Carbon…

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Posted in Productivity Service Suppliers

Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics

The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…

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Posted in Distribution Suppliers

American Express Global Business Travel Execs: Global Corporate Clients Are Increasingly Concerned About Lufthansa’s Intransigence

Chicago — The largest travel management company is not acquiescing to Lufthansa Group’s distribution strategy. According to American Express Global Business Travel executives, the airline…

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Posted in Distribution Negotiating Suppliers

Some Clients Find Use Of HRS Can Be At Odds With Travel Management Companies

HRS is expanding its reach, adding services and picking up big-name clients. As it does, it steps on the toes of some travel management companies,…

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Posted in Risk

The Year In Polls: Travel Risk Is Ubiquitous, Preparation Isn’t

It’s clear that travel risk management is a top priority for travel management professionals (1, 2). Recent industry research, though, showed companies are at varying stages…

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Posted in Service Suppliers

New Client Database Could Alter American Express Global Business Travel’s Integration With Booking Tools

American Express Global Business Travel is planning a new client database that could change how booking tools, agents and mobile devices connect. Benefits would include…

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