The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It seems that in a crisis, many humans trust humans more than machines to have the latest info. Technologists and travel management companies are working on ways to help resume growth…
[UPDATE, Mar. 29, 2021: Pana was acquired by Coupa.] At a time when corporate employees, much less non-employees, are not really traveling, guest travel specialist Pana last month announced it raised $3.6 million to support its “next” product. Appearing on The Company Dime’s Teleconference last week, Pana CEO and co-founder Devon Tivona said the new…
Have you seen a chart floating around that cites Dun & Bradstreet for indications of potential travel management company failures? Has a business development manager or salesperson shared information that looks like intelligence but also smears the competition? Be suspicious. Sure, business travel buyers and other industry constituents should be concerned about the future of…
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