San Diego — To some, the TripActions marketing takeover at the Global Business Travel Association convention this week was misplaced. Isn’t the company targeting the middle market? Co-founder Ariel Cohen sees it differently. Acknowledging that TripActions was not quite ready to serve huge multinationals, Cohen said it’s on the roadmap and will happen sooner than…
When you have built a brand like Airbnb’s, the last thing you want is to become just a pipe. It’s one reason that for corporate travel entities, integrating content from the accommodation portal has been challenging. There are workarounds aplenty. Concur a year ago announced plans to integrate Airbnb with its travel booking tool. It then targeted February…
A “next-gen” global corporate travel technology and management outfit related to TSI USA is hawking services with $0 fees to corporate buyers. Called TripEasy, the startup plans to exit stealth mode this summer. The TripEasy website indicates users incur no fee for basic services including online booking, a bot, employee profiles, company policy and reporting. Five dollars per…
Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the…
It’s clear that travel risk management is a top priority for travel management professionals (1, 2). Recent industry research, though, showed companies are at varying stages of preparedness. The demand is there. Company leaders, investors and regulators may insist on certain measures. Travelers are asking, too. One-quarter of the travel managers polled in April 2017 by…
For any given business travel program, the only policy compliance numbers that really matter are its own. Even so, industry research in this area can help shape dialogue on the topic and sometimes influence the perspectives of a travel manager’s key constituents. A handful of surveys that this year addressed corporate travel booking policy compliance showed…
Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list…
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