When assessing what she could do to further her company’s people-planet-profit agenda, Lindsay Balram sought high-impact but easy wins. She landed on making life easy for travelers, even if it meant spending more, and keeping track of how hard travel is on them. Her company, biopharmaceutical firm Alkermes, built a dashboard for various metrics to…
More than 80 percent of all travelers entering the U.S. are now verified by facial recognition. The loss of older, seemingly more convenient methods has many perplexed. And then there are the privacy issues. Where did that self-service passport kiosk go? Why can’t I find the mobile-passport line that used to let me speed through…
Most travelers probably don’t know or care that a private-sector company is behind the enrollment process for TSA PreCheck. They might soon. To expand the program’s membership, TSA last month said it expected two new authorized enrollment providers to begin PreCheck services by year-end. This won’t change how members use the program to get through…
[UPDATE, July 24, 2020: The U.S. Department of Homeland Security said it would lift the ban on New Yorkers enrolling in or renewing membership for federal trusted traveler programs. In a Thursday statement, DHS explained that New York amended laws to allow federal access to the state’s DMV records as part of a resident’s trusted…
The Global Business Travel Association expressed support for the U.S. Department of Homeland Security’s decision to suspend enrollments and renewals in Global Entry and related “trusted traveler” programs for New York state residents. The statement differed from what two other industry groups, the American Society of Travel Advisors and the U.S. Travel Association, had to…
Attorneys are observing an uptick in canceled Global Entry memberships, and they suspect it is related to President Donald Trump’s policies on immigration and border controls. After a federal judge on Friday ruled to temporarily invalidate Trump’s so-called travel ban, the U.S. Department of Homeland Security said it “suspended any and all actions implementing the…
Travel managers looking to find a common practice among their peers on whether to reimburse for expedited airport processing are out of luck. Like many things, it’s a judgement call and depends on the organization’s culture. One-third of 350 corporate travel managers responding to an August survey by American Express Global Business Travel and the Association of Corporate Travel Executives indicated their…
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