Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…
John Harvey of the Globalyse and Harvey & Heywood consultancies offers a game plan for taking advantage of a promising development in corporate travel sustainability. Up until the start of the global pandemic early last year, sustainable business travel was largely a matter of personal opinion. Many people were talking about it, but few companies…
National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…
Using an everyday observation, industry veteran John Harvey, managing partner at the Globalyse and Harvey & Heywood marketing and communications firms, finds that people were traveling for business more than they needed to. It is 8:30 a.m. on a Monday and I am off to check on a barometer that measures the current demand and sentiment for…
After a few stints with Hogg Robinson, the first starting in the 1970s, John Harvey knows a thing or two about travel management companies. Observing current market forces and technological innovation, he senses the emergence of a new framework. In this guest column, Harvey discusses how three decades of TMC evolution will shape the industry’s…
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