Delta Air Lines last year began inserting language into corporate contracts that commits both parties to environmental sustainability improvements and discussions about related policies. The wording is intentionally imprecise, according to a Delta executive, who described it as a “conversation starter.” It wouldn’t commit companies to any specific metrics or targets. “Each party is committed…
Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…
John Harvey of the Globalyse and Harvey & Heywood consultancies offers a game plan for taking advantage of a promising development in corporate travel sustainability. Up until the start of the global pandemic early last year, sustainable business travel was largely a matter of personal opinion. Many people were talking about it, but few companies…
National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…
Using an everyday observation, industry veteran John Harvey, managing partner at the Globalyse and Harvey & Heywood marketing and communications firms, finds that people were traveling for business more than they needed to. It is 8:30 a.m. on a Monday and I am off to check on a barometer that measures the current demand and sentiment for…
After a few stints with Hogg Robinson, the first starting in the 1970s, John Harvey knows a thing or two about travel management companies. Observing current market forces and technological innovation, he senses the emergence of a new framework. In this guest column, Harvey discusses how three decades of TMC evolution will shape the industry’s…
End of content
End of content
