Posted in Suppliers

GoldSpring Consulting On How Buyers Should Assess Direct Vs. TMC-Provided Technology

This decade has seen an explosion of new products and services oriented toward corporate travel. The degree to which program managers and their travel management…

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Posted in Risk

GoldSpring Consulting On Travel Risk Management And Ride-Hailing

After a career in the Los Angeles Police Department as an officer and a detective, Kevin Coffey knows a thing or two about staying safe…

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Posted in Risk Suppliers

Hyatt Enlists Safehotels For Audits, Optional Property Certification

Fulfilling duty of care on lodging is tricky. How far should one travel or security department go to ensure preferred properties meet standards for safety…

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Posted in Methods Policy Risk

Norwegian Government Agency Modifies Traveler Behavior Using Distaste For Doing Expense Reports Twice

Some business travelers find the process of creating and submitting expense reports so loathsome that they’ll do anything to avoid it. They’ll even follow policy!…

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Posted in Methods Negotiating Reporting

Industry Vets And A Newbie Muse On Travel Management Metrics That Matter

Some travel management pros see service level agreements with travel management companies as pretty much worthless. SLAs can be hard to measure or validate, and…

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Posted in Methods Negotiating Reporting

Tripbam Automation Will Relentlessly Bug Hotels Violating Deals

One of the most frustrating aspects of hotel relationships for corporations is that the better the negotiated rate, the more often it shows as sold…

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Posted in Methods

GoldSpring Consulting On Best Practices In Booking Tool Implementations

GoldSpring Consulting’s Kathy Kent and Jennifer Donnelly know the challenges of getting travelers to use designated corporate online booking tools. The two senior consultants provide…

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