San Diego — There was a lot of discussion at the GBTA convention here last month about diversity, equity and inclusion. Buyers and suppliers described their organizations’ performances in this area and the new initiatives underway. Much of it is about hiring practices and providing equal pay and opportunities for advancement. For buyers, another significant…
One Covid silver lining is the chance for travel management pros to rethink strategies, improve cross-department collaboration and focus on bigger-picture topics like sustainability and duty of care. Combining transient travel and meetings can help with all that. More companies are moving in this direction, according to sources. They cited as motivations financial and people…
CWT on Tuesday announced a monthly billing model that reduces reconciliation time for clients, makes budgeting more predictable and avoids “unanticipated or hidden” fees. The “subscription fee” incorporates criteria such as a customer’s “forecasted transaction volume” and any “value-added” products and services. CWT can adjust the fee as needs change. According to a statement attributed…
With expense reimbursement getting faster and some improvements in payment data, it’s worth considering how traditional sources of corporate travel data have changed. They have, said experts, but not enough to revamp best practices. Well-managed programs make use of booking, payment and expense sources for tracking compliance to corporate policies, finding fraud, enhancing supplier negotiations…
After hitting a 14-year high in 2019, passenger commissions paid by U.S. airlines to travel agencies bottomed out in 2020 along with passenger volumes, and stayed low through the first nine months of last year. The pandemic also changed the passenger mix, as mainly domestic leisure passengers made for a lower-value booking environment. Lower-value bookings…
The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew. According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations’ reliance on travel management companies for service and support…
In the works since 2018, the initial version of ISO guidance on travel risk management is scheduled for release this month. It will provide a roadmap and a set of best practices that could evolve into a more formal standard and associated certification. Travel risk management experts welcome the publication and see it as a…
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