Tag Archives: GoldSpring Consulting

AA Builds Reporting Portal As Big Three U.S. Carriers Share More Client Data, Push Soft Benefits

By | August 28, 2018
American Airlines corporate portal

The three major U.S. network airlines are big on providing account-specific information. This can relate to spending, contract performance, ancillary services and operational metrics. Delta Air Lines in 2014 and United Airlines last year activated self-service reporting portals. Now comes American’s. American Airlines in June unveiled a portal for travel agencies. In the fall it will test a corporate client… Read More »

Fraudsters Busted For Stealing $1 Million Through T&E Card, Expense Processes

By | June 29, 2018
expense fraud

A Connecticut woman this week pleaded guilty to embezzling more than $1 million from her company during a three-year period to 2016 by exploiting payment and expense reimbursement processes. As much as business leaders would like to trust employees, preventing them from stealing is a big reason to have travel and expense management. Despite corporate efforts to reduce… Read More »

What’s Behind The Upsurge In Airline Commissions?

By | May 24, 2018
airline commissions

Total commissions paid to travel agencies by U.S. airlines in 2017 reversed a 20-year trend and jumped 15 percent year over year, according to U.S. government data. The data reflect a fight for market share as the Big Three enjoy strong demand and healthy balance sheets. On domestic U.S. tickets, commission dollar volume in 2017 rose for a third consecutive… Read More »

Consultancies Advocate Rightsized TMC Sourcing

By | November 29, 2017

Festive Road is a travel consultancy for the social media age. It’s got excellent communicators. Heck, it has The Company Dime as a partner (see disclosure, below). When it comes to TMC sourcing, the U.K.-based firm’s announcement this week of a simpler approach met with a ho lot of hum from competitors on both sides of the Atlantic.… Read More »

In Defense Of Corporate Travel Policy

By | October 4, 2017

Corporate travel policy has taken a lot of grief lately. It’s too long, so nobody reads it. It’s not traveler-centric. It doesn’t incorporate “behavioral economics.” Its ability to control behavior is a “myth.” Some generalizations are less true than others, and corporate policy is often misunderstood. That doesn’t mean companies can stand pat. The business environment is always… Read More »

Sources Unimpressed By BA Surcharge Alternatives

By | August 31, 2017
BA cloud

Travel management sources said British Airways parent IAG should go back to the drawing board on recently discussed alternatives to its surcharge program, due to take effect Nov. 1. An IAG official offered no comment on news that the firm is in the market talking to travel management companies about an incentive program not unlike the one described… Read More »

GBTA Takes Airline Distribution Head-On

By | July 28, 2017

Boston – Travel management professionals agree that to be effective, new airline distribution programs need to offer at least as much functionality as existing systems do. Based on expert commentary at last week’s Global Business Travel Association convention here, it would appear that a solution to be welcomed by all key parties is a ways off. Dozens of speakers… Read More »