Known as a corporate hotel program aide, Tripbam is spreading its wings into the air category. It plans to mimic its lodging capabilities and capture data on airline bookings, look for better airfares and automatically rebook them. It will develop benchmarks and analytics, and ultimately delve into air sourcing. The roadmap contemplates similar functionality for…
The pandemic has the lodging industry focused on combating Covid-19, but pre-existing safety and security threats never went away. Corporate travel and risk managers need to understand how property risk profiles changed, use travelers as their organizations’ eyes and ears and get the relevant information into the right hands. In a Feb. 20 blog post,…
Corporate customers constantly reshopping rates is bad for hotels, but so long as properties publish lower rates, revenue managers have little recourse. It didn’t matter so much during the last several years, thanks to the healthy business environment. That’s gone. Making matters worse for chains, clients now are using Tripbam’s data troves to go straight…
National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…
Have you seen a chart floating around that cites Dun & Bradstreet for indications of potential travel management company failures? Has a business development manager or salesperson shared information that looks like intelligence but also smears the competition? Be suspicious. Sure, business travel buyers and other industry constituents should be concerned about the future of…
The elimination of change fees by Alaska, American, Delta and United is good news for business travelers and corporate travel programs. It also generates new considerations for travel policies and program management that differ based on the details. Starting Sunday with United, the four airlines removed change fees for all domestic and some shorter international…
People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
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