National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…
Have you seen a chart floating around that cites Dun & Bradstreet for indications of potential travel management company failures? Has a business development manager or salesperson shared information that looks like intelligence but also smears the competition? Be suspicious. Sure, business travel buyers and other industry constituents should be concerned about the future of…
The elimination of change fees by Alaska, American, Delta and United is good news for business travelers and corporate travel programs. It also generates new considerations for travel policies and program management that differ based on the details. Starting Sunday with United, the four airlines removed change fees for all domestic and some shorter international…
People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
Travel buyers are three to five weeks into navigating the Covid-19 emergency. Those first weeks were dominated by crisis response, cancelations, repatriations, internal communications and ensuring continuity of service amid changing travel management company configurations. With those immediate needs met and some hopeful signs on the near horizon, GoldSpring Consulting partner Neil Hammond’s thoughts turn…
Delta Air Lines informed corporate accounts last week that it would allow no-fee name changes on unused tickets and ease the process of applying credits to new trips. According to vice president of sales operations and development Kristen Shovlin, Delta’s new “corporate waiver” allows travel managers and their travel management companies to change names on…
There’s been a lot of confusion since the novel coronavirus (2019-nCoV) emerged a month ago in Wuhan in China’s Hubei province. This week, several companies stopped or curtailed travel to China, including Facebook, HSBC and LG, according to published reports. Many travel managers are looking for information to make sound decisions and help travelers. Kevin…
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