Delta Air Lines informed corporate accounts last week that it would allow no-fee name changes on unused tickets and ease the process of applying credits to new trips. According to vice president of sales operations and development Kristen Shovlin, Delta’s new “corporate waiver” allows travel managers and their travel management companies to change names on…
There’s been a lot of confusion since the novel coronavirus (2019-nCoV) emerged a month ago in Wuhan in China’s Hubei province. This week, several companies stopped or curtailed travel to China, including Facebook, HSBC and LG, according to published reports. Many travel managers are looking for information to make sound decisions and help travelers. Kevin…
ARC is building a model to help assess the proportion of passengers in a given market that should fly on each airline based on prevailing conditions. This approach can help airlines determine when corporate clients outperform targets relative to the baseline, and how big their discounts should be in return. Called quality of service index…
This decade has seen an explosion of new products and services oriented toward corporate travel. The degree to which program managers and their travel management company partners can embed such add-ons varies for many reasons. Charlie Mitchell of GoldSpring Consulting provides advice on how to take advantage of new technologies. Today’s business travel industry presents…
After a career in the Los Angeles Police Department as an officer and a detective, Kevin Coffey knows a thing or two about staying safe while moving around urban areas. Now a senior consultant at GoldSpring Consulting, Coffey shares tips for keeping employees out of harm’s way when using ground transportation services. In working with…
Fulfilling duty of care on lodging is tricky. How far should one travel or security department go to ensure preferred properties meet standards for safety and security? And what are those standards? With government regulations largely limited to fire and food safety, the legislative and legal backdrop is murky. For what’s known as a desktop…
Some business travelers find the process of creating and submitting expense reports so loathsome that they’ll do anything to avoid it. They’ll even follow policy! A veteran travel manager in Norway discovered this when she tried something novel to get workers to book air tickets through the appointed travel management company. “The reimbursement team simply…
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