ARC is building a model to help assess the proportion of passengers in a given market that should fly on each airline based on prevailing conditions. This approach can help airlines determine when corporate clients outperform targets relative to the baseline, and how big their discounts should be in return. Called quality of service index…
This decade has seen an explosion of new products and services oriented toward corporate travel. The degree to which program managers and their travel management company partners can embed such add-ons varies for many reasons. Charlie Mitchell of GoldSpring Consulting provides advice on how to take advantage of new technologies. Today’s business travel industry presents…
After a career in the Los Angeles Police Department as an officer and a detective, Kevin Coffey knows a thing or two about staying safe while moving around urban areas. Now a senior consultant at GoldSpring Consulting, Coffey shares tips for keeping employees out of harm’s way when using ground transportation services. In working with…
Fulfilling duty of care on lodging is tricky. How far should one travel or security department go to ensure preferred properties meet standards for safety and security? And what are those standards? With government regulations largely limited to fire and food safety, the legislative and legal backdrop is murky. For what’s known as a desktop…
Some business travelers find the process of creating and submitting expense reports so loathsome that they’ll do anything to avoid it. They’ll even follow policy! A veteran travel manager in Norway discovered this when she tried something novel to get workers to book air tickets through the appointed travel management company. “The reimbursement team simply…
Some travel management pros see service level agreements with travel management companies as pretty much worthless. SLAs can be hard to measure or validate, and they produce little actionable information. Others view SLAs as integral parts of TMC relationships. Without them, how do the two sides baseline performance, uncover service deficiencies and track improvement? From…
One of the most frustrating aspects of hotel relationships for corporations is that the better the negotiated rate, the more often it shows as sold out. Hotels tinker with room inventories and in the process sometimes violate contracts stipulating last-room availability. Tripbam is testing a program that alerts hotels when they fail to live up…
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