GoldSpring Consulting’s Kathy Kent and Jennifer Donnelly know the challenges of getting travelers to use designated corporate online booking tools. The two senior consultants provide pointers in several areas to smooth the implementation process and give program managers the best shot at getting employees to comply with policies and processes. Like it or not, many…
Thanks for your interest in our new audio series in which we interview the industry veterans at GoldSpring Consulting about developments in travel management. In this second installment, recorded March 18, 2019, GoldSpring partner Will Tate talks to The Company Dime’s Jay Campbell about Southwest Airlines’ upcoming requirements for using credit cards online, supplier promotions…
It’s Adam Gordon’s turn to share GoldSpring Consulting’s insights. In this From The Field guidepost, the senior consultant delves into measuring the value of strategic meetings programs. While savings is the metric that gets the most attention, Gordon contends that it’s not nearly enough for understanding the benefits to an organization. SMM should address the…
Welcome to a new audio feature as The Company Dime interviews the industry veterans at GoldSpring Consulting about developments in travel management. In this first installment, recorded Feb. 7, 2019, GoldSpring partner Neil Hammond talks to Jay Campbell about industry activity in which providers seek more ownership of the user experience.
It’s tempting to try to ascertain Apple’s discount on business class airfares between San Francisco and Shanghai after this month’s leak of United Airlines client information. The info wasn’t detailed enough to draw firm conclusions, but industry providers can offer some context. According to banners posted at a United staff event, Apple purchases 50 business class seast per day…
The three major U.S. network airlines are big on providing account-specific information. This can relate to spending, contract performance, ancillary services and operational metrics. Delta Air Lines in 2014 and United Airlines last year activated self-service reporting portals. Now comes American’s. American Airlines in June unveiled a portal for travel agencies. In the fall it will test…
A Connecticut woman this week pleaded guilty to embezzling more than $1 million from her company during a three-year period to 2016 by exploiting payment and expense reimbursement processes. As much as business leaders would like to trust employees, preventing them from stealing is a big reason to have travel and expense management. Despite corporate…
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