Used mostly for policy and preferred supplier modeling or to sense travelers’ wants and needs when they make bookings, predictive tech in travel management holds a lot more promise. Potential use cases for predictive analytics range from the practical to the big picture. Wouldn’t it be good to know if an employee is burned out…
Big travel management companies are seeking new sources of data even as they work to improve the quality of info from more traditional inputs. American Express Global Business Travel on a “case by case” basis works with clients to incorporate data on sales performance and employee attrition. After completing an upgrade last year of its AnalytIQs platform,…
Today’s advisor is Dave Lukas, vice president and chief sales officer for Grasp Technologies. He walks through five steps to tackle a longstanding industry challenge. They include creating standards, feedback loops and service level agreements. He then implores business travel professionals to pursue continuous improvement. Everywhere you look there is data. And everywhere you turn,…
[UPDATE, Aug. 21, 2017: Concur plans in September to run virtual payment pilots with travel management companies that have gone through a “readiness” program. In an update for TMCs, Concur indicated that they must have a relationship with Conferma and support virtual payment for both Concur Travel and offline reservations. Concur also indicated that the…
Much work is needed for email authorizations to supplant old-fangled faxes as the de facto standard for virtual card authorizations. That is, if the industry cannot first dispense with both. Conferma last month described its new encrypted email solution as a PCI-compliant “breakthrough.” The company says it is cheaper than sending faxes and approved by…
[UPDATE, Oct. 9: Amadeus statement included. An Oct. 12 BCD Travel statement is here.] Travel and expense management providers don’t expect drastic changes in response to the European Court of Justice’s annulment of a key EU-U.S. data privacy accord. The data will still flow. But they’re attentive to these and similar developments, and thinking about where they may need…
Hotel data normalization. Sounds deadly boring, right? Mention the concept to corporate travel people, and the feeling is more like frustration. Grasp Technologies is testing a remedy that executives claim could actually make the process a snap. They’re not the only ones. Cornerstone Information Systems also has something up its sleeve. Hotel booking data tends…
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