The sharp increase in U.S. merchant contactless payment capability during the pandemic is increasing the appeal of virtual payment by tackling one of its many challenges. For all their well-documented strengths in terms of controls, fraud prevention, data quality and velocity, compliance, reduction in manual processes, ease of distribution and support for infrequent travelers, virtual…
Today’s industry dialogue is all about how and when business travel comes back. A big part of the how is making travelers feel confident and streamlining their journeys. Many see digital health passports as an answer. The U.S. government last week indicated it would provide guidelines for new health credential systems. A panel of government…
“Well said, Mike.” Suzanne Neufang’s short comment was one of a few dozen posted on LinkedIn in June 2020 responding to an explanation by SAP Concur executive Mike Koetting of why the company terminated its relationship with the Global Business Travel Association. Koetting posted a little over a week after The Company Dime published a…
Twenty-five years ago in Palo Alto, Calif., Internet Travel Network made the first online airline reservation. Founders Al Whaley, Dan Whaley and Bruce Yoxsimer took the company public with a new name, GetThere, and in 2000 sold it to Sabre for more than $750 million. It’s 2021, and Bruce and Dan are back, targeting one…
Corporate customers constantly reshopping rates is bad for hotels, but so long as properties publish lower rates, revenue managers have little recourse. It didn’t matter so much during the last several years, thanks to the healthy business environment. That’s gone. Making matters worse for chains, clients now are using Tripbam’s data troves to go straight…
HRS tested the patience of some hoteliers with a decision to direct client requests for proposals to individual properties rather than brand representatives. According to sources in hospitality, the approach caused confusion and threatened brand value by disintermediating national account managers. In some cases, HRS agreed to revert after high-level talks. Asking not to be…
With no one conducting in-person corporate events, the industry calendar is filled with webinars and other virtual programming. No one can listen to it all. Nor should they want to; many are beset by technical difficulties or stray too far into supplier marketing. But plenty deliver education for travel management pros and enable networking, benchmarking…
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