HRS

Hotel Cleanliness: Know Before You Book, And Maybe While You’re There

Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new cleanliness programs and certifications in front of travelers when they book. Travel management companies, booking tech providers and others are working to address the issue. BCD Travel global hotel practice…

Hotel Cleanliness: Making Sense Of Certifications And Brand Initiatives

Buyers may or may not issue formal RFPs for next year’s hotel rates, but most will look for assurances that properties are safe. There’s an array of new, branded hygiene programs announced by chains, certifications from various entities and recommendations from health authorities and industry associations. There’s a lot of commonality between these programs but…

As Associations Explore Virtual Payment Standards, Providers Push Solutions

Corporate travel players continue to smooth out the seams in virtual payment use, especially at hotel check-in where confusion remains commonplace. Sabre is testing the placement of virtual payment indicators along with booking info in its global distribution system. Associations are working on a new payment “channel” that would operate in parallel to booking channels….

Tripbam Automation Will Relentlessly Bug Hotels Violating Deals

One of the most frustrating aspects of hotel relationships for corporations is that the better the negotiated rate, the more often it shows as sold out. Hotels tinker with room inventories and in the process sometimes violate contracts stipulating last-room availability. Tripbam is testing a program that alerts hotels when they fail to live up…

Results Are In: Corporates Held The Line On Negotiated 2019 Hotel Rates, Tripbam Clients Did Better

With another annual contracting season mostly in the rear view, the three largest travel management companies reported modest increases in their clients’ negotiated corporate hotel rates for 2019. At properties in North America, the average contracted rate is up around 1 percent from 2018. Tripbam CEO Steve Reynolds said his clients secured corporate rates that averaged…

Some Clients Find Use Of HRS Can Be At Odds With Travel Management Companies

HRS is expanding its reach, adding services and picking up big-name clients. As it does, it steps on the toes of some travel management companies, especially the biggest players. They’re chasing the same money. For some travel program managers, the flow of supplier commissions has financial implications while the provision of HRS content has practical…

GBTA’s McCormick: Creating Conference Content Should Be ‘Like Church And State’

It was a remarkable rebuke. During the Global Business Travel Association convention in August, one of the association’s board members chastised a seminar speaker mid-session for turning his education into a sales pitch. The exchange reflected concerns in the travel buyer community about the commercialization of industry training offered by non-profits. One issue is whether…

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