One of the most frustrating aspects of hotel relationships for corporations is that the better the negotiated rate, the more often it shows as sold out. Hotels tinker with room inventories and in the process sometimes violate contracts stipulating last-room availability. Tripbam is testing a program that alerts hotels when they fail to live up…
With another annual contracting season mostly in the rear view, the three largest travel management companies reported modest increases in their clients’ negotiated corporate hotel rates for 2019. At properties in North America, the average contracted rate is up around 1 percent from 2018. Tripbam CEO Steve Reynolds said his clients secured corporate rates that averaged…
HRS is expanding its reach, adding services and picking up big-name clients. As it does, it steps on the toes of some travel management companies, especially the biggest players. They’re chasing the same money. For some travel program managers, the flow of supplier commissions has financial implications while the provision of HRS content has practical…
It was a remarkable rebuke. During the Global Business Travel Association convention in August, one of the association’s board members chastised a seminar speaker mid-session for turning his education into a sales pitch. The exchange reflected concerns in the travel buyer community about the commercialization of industry training offered by non-profits. One issue is whether…
Complaining about the hotel request for proposals process is an annual rite. During the past few years, more buyers, hoteliers and intermediaries did something about it. For travel managers, the effort may include both a strategic decision to hire outside experts and new program management tactics. According to a February-March 2018 survey sponsored by HRS,…
Tripbam announced benchmarking and hotel performance assessment tools enabling clients to determine if they’re getting appropriate discounts, why negotiated rates aren’t being used and where they can improve their programs. The initiative aims to address problems that give travel buyers fits and have attracted other solutions, as well. In the works for well over a year,…
As interesting as the next new thing can be, sometimes it’s the boring old stuff that needs attention. Core processes, data capture, spend management. Yawn. When Germany-based Conichi hit the market four years ago, its mobile app leveraged beacons and personalization, and facilitated digital hotel room door opening. The company’s focus is different now. Conichi still provides…
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