In the early days of the crisis, travel departments worked closely with risk and security. They still do, but in many organizations, human resources departments now are front and center. Their line to the C-suite is short, and sometimes corporate travel is in tow. Collaboration among these and other departments will be crucial for a…
[UPDATE, March 19, 2020: In a survey this week, ic4p’s results were quite different. Ninety-six percent of 518 HR respondents said the coronavirus had impacted productivity to some degree, up from 64 percent two weeks ago, and the percentage saying the impact has been “high” or “very high” rose to 41 percent from 9 percent….
New York — You hear it all the time: Business travel is an investment. Do corporations really believe that? Are they savvy enough to do anything but arbitrarily cut when times get tough? Travel generally isn’t top of mind for finance professionals, but those speaking at a conference here last week showed that getting smarter…
SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works, what travel manager wouldn’t want a virtual assistant? “Often I can’t remember how much I am allowed to spend,” said SAP Concur vice president of customer strategy David Ball at…
A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey results showed how far the profession has to go, there are examples of work underway. Not the first to make this case, the Association of Corporate Travel Executives and BCD…
Competition for top talent is intense in some industries and keeping demanding workers is challenging. Many companies have recognized this by revamping approaches to human resources. A growing number allow workers to personalize benefits packages. They’re providing various perks to help employees calibrate work/life balance. What about travel? Aligning better with people strategies is perhaps one of travel management’s biggest…
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