Hyatt

How Hyatt Strives For Safety And Security

Boston – Big hotel companies have a monumental task in keeping their properties safe. Many are in far-flung locales, some of which are deemed risky. They may be terrorist targets. They’re unwitting havens for human traffickers. They host high-profile events and high-profile guests. People from all walks of life are always coming and going. Corporate…

New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

The reception to some hotel chains’ new 48-hour cancellation rules has been “perfectly fine,” according to Hilton Worldwide CEO Christopher Nassetta. “Nobody likes incremental restrictions on the flexibility of reservations, but I think most customers understand that we’ve got a need to manage our inventory and avoid walking people,” said Marriott International CEO Arne Sorenson. “As a…

‘Book Direct’ Perception Challenge Trumps Rate Access Problems

Most of the recently announced members-only rates from major hotel chains are available in managed travel channels, but that’s not the whole point. Business travelers may still think they can get better rates elsewhere. Absent strong policies related to hotel bookings, travel managers need to wield all the communication and engagement tools at their disposal…

Hyatt Makes U-Turn On Member Rates In Global Distribution Systems

Hyatt Hotels Corporation has reversed its plan to keep new loyalty program members-only discount rates out of global distribution systems. A spokesperson declined to address why the company quickly overturned its original statement that travel agents would have to use its website to book the rates. “Many of our members book their travel through our…

InterContinental Hotels Joins Members-Only Rate Party, Buyers Not Celebrating

[UPDATE, May 5: Travel agencies will earn commissions on the IHG rates, according to a press official.] [UPDATE, May 3: InterContinental Hotels Group is “working diligently” to make the new member rates available via GDSs “in the coming weeks,” according to an IHG letter to travel professionals.] Confused about how and whether to access some…

Hyatt’s ‘Book Direct’ Program Targets Global Distribution Systems

[UPDATE, May 9 2016: Hyatt reversed course on GDS participation for member rates.] Like two of its rivals before, Hyatt Hotels on Monday announced a marketing and rate program specifically for loyalty program members. The companies are attempting to neutralize online travel agencies. However, unlike Hilton and Marriott, Hyatt’s discounted rates of “up to 10 percent”…

Hotels Consider More Cancellation Policy Tweaks

[UPDATE, June 16, 2017: Marriott International on June 15 introduced a new 48-hour cancellation policy at all hotels across all brands in the Americas, except Design Hotels, effective immediately. “Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival to avoid a fee,” according to a company statement….

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