On our fifth podcast episode, Jay Campbell and David Jonas chat with travel risk management providers at iJet International and International SOS about client response to the Nov. 13 terrorist attacks in Paris. Offering their insights are iJet’s John Rose and Charlie Terry as well as Tim Daniel and Gwendoline Pichon de Vendeuil of International SOS. We talked…
Annapolis, Md., Trevose, Pa. and Philadelphia – Travel risk management programs worked as designed after Friday’s attacks in Paris, according to executives at leading TRM firms. But they said some clients need more practice and familiarity with systems and protocols. It’s one thing to have in place the appropriate infrastructure; it’s another to know how to quickly use it…
As some Concur clients test the new version of its Messenger iOS app, released last month, Concur’s self-described “open” approach to integrating with travel risk management firms already includes five providers, but not some of the bigger names. In the making since Concur two years ago acquired messaging firm conTgo, the app is the mobile companion to Concur’s Messaging service….
When moral or legal obligations aren’t enough, proving the ROI of risk management isn’t easy. A new study offers travel pros some data to make the case for a “return on prevention.” The research finds that measures like pre-travel medical checks and malaria prevention pay back. Belgium-based research and consulting firm Prevent in January released the study, sponsored by the International SOS…
Lufthansa Group on Tuesday said corporate clients could avoid its 16 euro surcharge for GDS bookings after September by using its websites. That’s not a genuine alternative. Without workarounds, direct airline booking requires users to jettison price comparisons and complex bookings. Companies would forego data reporting for policy and spend management, duty of care and CO2 tracking. For many, it means they’re…
International SOS for a few months has been taking data from Airbnb to help joint clients locate employees in a crisis. Sources said Airbnb also is soliciting other types of support from travel risk management companies to increase its appeal to corporate travel programs. Meanwhile, Airbnb seems to be expanding its business travel sales and account management…
International SOS and iJet International upgraded their mobile apps this year while a new Healix app features distress signals with photos and audio. A “panic button” may not beat a phone call in an emergency, but apps can offer translation, destination training and document storage. Providers now also are exploring client customization and third-party integration….
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