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For Big Corporate Travel Management Companies Using Artificial Intelligence, Risk Mitigation Is Job No. 1 

Jay Campbell

Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…

Poll: Artificial Intelligence Emerging Slowly For Travel Buyers

Jay Campbell

A GBTA survey this month of more than 300 travel buyers found that 6 percent were using artificial intelligence in their programs, and 7 percent saw it as a top priority for 2024. One-third called it “important but not a top priority” for next year, while 37 percent said it was “low/no” priority and 16…

The Pittsburgh Business Travel Association Is Still An Island

Jay Campbell

Sources in and around GBTA’s 36 U.S. chapters described relationships between local groups and the global organization as amicable. There’s interest in creating new chapters, including one in Nevada. For the Pittsburgh Business Travel Association, though, a nearly nine-year-old rift has outlasted multiple GBTA administrations.  That PBTA is not a chapter has not significantly hindered…

The Corporate Travel World According To Flight Centre’s Leiss: Staffing And Service Are Back, Data’s A Challenge, NDC Is Nascent But Driving Economics

Jay Campbell

The Company Dime‘s Jay Campbell on June 28 interviewed Flight Centre Travel Group’s president of the Americas, Charlene Leiss, on a live show via LinkedIn Audio. They surfaced some potential conventional wisdom about a variety of topics. An edited transcript follows. So, Charlene, there’s a lot going on in the industry, but as often happens,…

As Navan (Née TripActions) Releases Trojan Horse, Clients Say Branding Isn’t The Problem

Jay Campbell

During its eight years, TripActions required some administrative work for clients to sign up. They would need contact with a representative and a contract. With its rebranding, that’s gone and non-client travel managers face the prospect of fending off employees who sign up on their own, agree to terms and policies on their company’s behalf,…

TMCs Still Need More People, GBTA Poll Finds

Jay Campbell

Ninety percent of about 60 travel management company personnel polled in January by GBTA expected their firms to increase staff size in 2023 compared with last year. Forty-six percent said their companies were still smaller than they were before Covid. TMC staffing shortages and resulting service problems are not as widespread as they were several…

Editorial: Content, Clarity, Calm And A Little Respect Top Travel Manager Wish List

Edit Board

Here’s a compilation of thoughts from members of The Company Dime‘s Editorial Board of six travel buyers. The last three years put everyone to the test. It’s not that we don’t enjoy challenges; we thrive on them. But it’s time to focus on the future and do what we do best. Enough firefighting and bickering. …

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