Travel manager Brad Seitz touched a nerve in his June 22 Op Ed cautioning travel suppliers not to blame corporate clients for failing to precisely project when and to what degree booking volumes would recover. In his response below, CWT chief customer officer Nick Vournakis doesn’t make excuses for insufficient TMC service. He knows providers…
Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…
The travel and hospitality sectors have been as hard-hit by the labor crunch as any. Across all industries, job seekers are looking for better wages, better benefits and better remote work options. They’re also losing patience with cumbersome hiring processes. Brad Chambers, global head of talent acquisition solutions at BTS, presents four questions hiring managers…
Recessions are typically bad for travel and weak corporate profitability is normally bad for business travel. But these times of unleashed demand are anomalous for transportation, hospitality and corporate collaboration. Should travel professionals be concerned about a broader recession? It’s hard to say, but maybe not so much. Ben Casselman writes that, generally speaking, as…
“When I apply for a job,” former United Airlines sales leader Jack Purdy told us last year, “I research the company, I craft a meaningful cover letter, I even adjust my résumé. I put a lot of work into it. To think that it’s just getting brushed aside by some robot — it’s just disheartening.”…
According to research, employee engagement has been flat for years, affecting recruitment and retention. This has been a big topic in travel management lately as organizations try to craft policies and programs that keep workers productive and comfortable while on the road. In general, according to this article from Harvard Business Review, companies should focus…
Travel sourcing manager-turned-career coach Lea McLeod told us last year that ageism was “alive and well in the job search market.” That also goes for the workplace generally. But even though it’s common, leaders can recognize and combat ageism to make organizations equitable, supportive and inclusive. In this article, Nicole D. Smith, editorial audience director…
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