For more than two decades, Alicia Grandey, a professor of psychology at Penn State, has been studying how the mistreatment of frontline service workers affects their health and productivity. The behavior she examines ranges from verbal abuse to racial or sexual harassment. She also looks at ambiguous circumstances, in which it’s unclear whether any harm…
American Express Global Business Travel, BCD Travel and CWT each has around 500 job openings, according to their websites. Industry employment and recruiting sources said some travel management companies had begun offering more competitive salaries and benefits to attract talent. Some refreshed or reintroduced recruitment and training programs. It’s all not soon enough for corporate…
Finding, hiring, paying and keeping talent is one of travel management’s biggest challenges. When it comes to the hiring part across the larger corporate world, organizations are scared of making a bad decision, leading to bloated, bureaucratic processes. That’s according to this article by executive search firm ECA Partners chairman Atta Tarki, author Tyler Cowen…
Serko’s Tony D’Astolfo is always ready to serve his two cents with a smile. There’s been a lot of talk about the Great Resignation. And while we could debate why it’s happening, something not up for debate is how hard the travel industry has been hit by it. Hospitality executives lament the difficulty of replacing…
Travel manager Brad Seitz touched a nerve in his June 22 Op Ed cautioning travel suppliers not to blame corporate clients for failing to precisely project when and to what degree booking volumes would recover. In his response below, CWT chief customer officer Nick Vournakis doesn’t make excuses for insufficient TMC service. He knows providers…
Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…
The travel and hospitality sectors have been as hard-hit by the labor crunch as any. Across all industries, job seekers are looking for better wages, better benefits and better remote work options. They’re also losing patience with cumbersome hiring processes. Brad Chambers, global head of talent acquisition solutions at BTS, presents four questions hiring managers…
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