[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news. ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated. Back in 2020, Reishus…
Online booking and agent desktop tech provider Atriis Technologies said Wednesday that it acquired ReTravel.io, a tech and marketing platform designed to help attach items from the long tail of business travel services to booked trips. Execs see the solution as helping with corporate travel policy compliance, duty of care, spend management and overall trip…
What if airline incentives paid to travel management companies don’t rebound? Former American Airlines head of global sales and distribution strategy Cory Garner thinks carriers should invest some of these dollars in interactions with corporate travelers and personalized fares. Garner argued in a Tuesday post that unstable airline capacity and feeble business traffic leave a lot…
[UPDATE, Jan. 13, 2023: This work did not proceed. We published newer info here.”] AmTrav Corporate Travel agreed to start using Journera’s data exchange platform. It is the first travel management company to do so. Founded in 2015 and launched a year later, Journera wants to be the glue in an interconnected travel ecosystem. It…
This autumn isn’t panning out the way many of us expected. Business travel hasn’t bounced back, and in-person industry education is non-existent. Fortunately, virtual forums are standing in. The batch of insights below came from online events conducted by Deem (Sept. 24), the Institute of Travel Management (Sept. 29), and Atlas Travel, Cornell University and…
A trio of industry consultants took time out this month to join The Company Dime’s Jay Campbell and assess strengths, weaknesses, opportunities and threats for a quintet of business travel startups. In general, they said, this crop has good prospects. Below are summaries of comments by Twelve Squared Growth’s Mitch Gross, Festive Road consultant Aurélie…
It’s as if he never left! Jay Campbell this week spoke for about eight minutes with American Airlines VP for sales and distribution strategy Cory Garner, who had been planning to leave the company but this week revealed he would stay. Garner discussed the status of AA’s NDC-related incentive offer, what it means for big…
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