Buying Ovation Travel Group boosts American Express Global Business Travel’s high-touch service. Ovation made a name for itself in that area and sometimes provides travel and related services to executives at companies that use other TMCs for the rank and file. In the current environment, higher levels of agency support could help more people get…
Pundits are kicking around when and whether business travel will recover, but the pivotal question is how. It’s all about cooperation. Teamwork has had mixed success this year at the industry and federal levels. Days away from the psychological clean slate of 2021, Mike McCormick’s Travel Again released a framework for recovery. Backed by the…
American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email. The discussion about…
A handful of travel management companies is looking closely at four-year-old PSNGR1, a booking tool for both travelers and advisors. Generally designed for smaller and midsize clients, the system offers connections to NDC-compliant channels, a Next Generation Storefront display and a fresh interface with new collaborative travel planning and chatting components. Executives with the TMCs…
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
No surprise here: Travel management companies are consolidating. The No. 14 company on Travel Weekly’s 2020 list of top leisure and corporate agencies, Houston-based Frosch International Travel agreed to acquire CorpTrav, according to sources. Two industry veterans familiar with the companies discussed the deal on the condition that they not be identified, since they were…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
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