JPMorgan Chase

The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…

Sources: Frosch Buys CorpTrav In A Sign Of The Times

No surprise here: Travel management companies are consolidating. The No. 14 company on Travel Weekly’s 2020 list of top leisure and corporate agencies, Houston-based Frosch International Travel agreed to acquire CorpTrav, according to sources. Two industry veterans familiar with the companies discussed the deal on the condition that they not be identified, since they were…

Resuming Business Travel Is Exceedingly Complicated But New Resources And Advice Help

“When I don’t know the answer, I might ramble on.” The humble comment during a webinar last week by a leading thinker on corporate travel management, Microsoft’s Eric Bailey, also describes the entire profession these past few weeks. Countless webinars and conference calls allowed folks to stay connected — itself a vital thing. But while…

It’s Time For Travel Managers To Take ‘Deep Breaths’ And A Step Back

Some corporate travel operations have moved from crisis mode to a more strategic phase. With virtually no business travel activity underway, everyone will be there soon enough. There’s plenty to do. According to industry consultants and travel buyers, managers can find opportunities to add value in areas including supplier relations, policy management and digital transformation….

Industry Vets And A Newbie Muse On Travel Management Metrics That Matter

Some travel management pros see service level agreements with travel management companies as pretty much worthless. SLAs can be hard to measure or validate, and they produce little actionable information. Others view SLAs as integral parts of TMC relationships. Without them, how do the two sides baseline performance, uncover service deficiencies and track improvement? From…

Frosch Acquisition Of TCG Consulting Centers On ‘Total Cost Of Ownership’ Model

Frosch International Travel acquired TCG Consulting, for the first time enabling the travel management company to offer advisory services. More than 50 employees will join Frosch, officials said. They did not expect the consulting unit to work on as many TMC bids as it did before the acquisition, but TCG founder and CEO Albert Taras…

End of content

End of content