Expensify founder and CEO David Barrett on Monday evening announced an ambitious program for social change that, among other measures, directs 10 percent of revenue generated from its corporate card to charity. The company created a charitable organization that solicits donations from non-customers as well as those using Expensify’s payment and expense solutions. The mission…
Most companies don’t insist that travelers hand over loyalty program points accrued during business travel. Philips Latin America outsourced regional business travel manager Fernão Loureiro discusses what he sees as a worrying trend in his home region and why companies should resist it. In Latin America some colleagues are pushing their travel suppliers to create…
Jay Campbell this week spoke for about seven minutes with columnist Joe Brancatelli from Joe Sent Me, a website for business travelers. Brancatelli talked about business traveler bugaboos, burnout, the tension between travelers and their employers on cost consciousness, and the looming issue of what happens as the value of loyalty programs falls.
Efforts encouraging corporate travelers to do the right thing run the gamut. Punitive measures for policy noncompliance range from informing managers to withholding reimbursement. Short of requiring pre-trip approval, other strategies use incentives like gift cards, cash or simple positive reinforcement. Why not reward travelers with loyalty program points? Frequent flyer, guest and renter programs are…
Marriott’s plan to offer free Wi-Fi on direct bookings by loyalty members will cause channel conflict for many in business travel. Yet, it’s an oddity as the recent trend points to greater rather than reduced hotel content access for managed travel programs. As of 2010, each of the three major global distribution systems listed between 80,000 and…
Starwood Hotels & Resorts appears poised to drop Wi-Fi fees for loyalty program members booking through its apps, websites and call centers. A similar plan at Marriott International announced last month and due to take effect Jan. 15 is upsetting many travel management professionals. This is collateral damage for Marriott, which is aiming to build…
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