Before the pandemic, American Airlines crowed about adding to its sales force and growing market share in corporate travel. Conditions have changed. Both corporate travel and airline capacity growth are depressed. Improving profitability and paying down debt are top priorities. After cutting back last year on customer benefits including perks and discounts, now AA is saying goodbye to its…
Researchers again found virtual communication offers “limited” capacity to replace face-to-face meetings. But with support for predicted reductions of between 20 percent and 30 percent in business travel volume due to trends accelerated by the pandemic, they argued that understanding how businesspeople choose between travel and virtual “has become urgent.” Researchers at the University of…
American Express Global Business Travel in September added Evan Konwiser to its C-suite, responsible for strategy and marketing. Konwiser on Monday brought his thought-provoking self to The Company Dime’s new platform for audio events, LinkedIn, with commentary on a variety of topics. Some fresh food for thought came from audience members who asked about how…
As part of its roadshow before going public, American Express Global Business Travel told potential investors that airfares it booked were 40 percent higher than those sold by other travel management companies. Amex GBT CEO Paul Abbott on Wednesday said air travel was more profitable than lodging. At a meeting hosted by Citi, Abbott…
Some say instant booking for small meeting space and associated guest rooms is poised to replace the request for proposals process in many instances. Cvent a year ago announced a partnership with Amadeus to develop this, but according to sources, some big chain hotel companies are not on board. They’re pushing such capabilities on their…
One Covid silver lining is the chance for travel management pros to rethink strategies, improve cross-department collaboration and focus on bigger-picture topics like sustainability and duty of care. Combining transient travel and meetings can help with all that. More companies are moving in this direction, according to sources. They cited as motivations financial and people…
Is this the year that the Amadeus Cytric online self-booking and expense management system makes a North American splash? The company has big plans and claims some fish on the hook. On Tuesday, Amadeus announced new integration with Microsoft to bring Cytric to users of Teams and Outlook. Those connections follow a wider Amadeus-Microsoft partnership,…
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