Posted in Budgets Culture Policy Productivity

Experts Ponder Policy, Prices And Productivity

Do rigid, frugal travel policies jeopardize employee performance? It’s debatable. Tripbam CEO Steve Reynolds is in the cost-control camp. His argument goes like this: It’s…

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Posted in Methods Suppliers

Reshopping Can Be Free, But Beware The Bias

Popularized by Tripbam and Yapta, hotel reshopping offers savings as rates fluctuate after initial bookings. But who controls exactly what gets reshopped and rebooked? Whose…

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Posted in Careers Culture

Recasting The Travel Manager’s Role

Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the…

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Posted in Distribution Service

Sabre, TSI USA Start Chatbot Pilot

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service…

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Posted in Reporting Sustainability

Microsoft Embraces Hotel Data, Travel Personas In Sustainability Drive

About five years ago, Microsoft created an internal carbon tax of sorts. Since then, business units have been responsible for carbon emissions associated with their…

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Posted in Culture Methods Reporting

Traveler Engagement: (Hard) Work In Progress

Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in…

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Posted in Careers Culture

Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

Microsoft has avoided “significant disruptions to stakeholders” since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people….

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