Tag Archives: Microsoft

Reshopping Can Be Free, But Beware The Bias

By | May 9, 2018

Popularized by Tripbam and Yapta, hotel reshopping offers savings as rates fluctuate after initial bookings. But who controls exactly what gets reshopped and rebooked? Whose best interests are served? Microsoft’s recently released corporate travel manifesto raised these and more questions. The document alluded to conflicts of interest when travel management companies actively bias toward hoteliers in order to earn… Read More »

Recasting The Travel Manager’s Role

By | March 13, 2018

Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the Americas region that… Read More »

Sabre, TSI USA Start Chatbot Pilot

By | February 1, 2018

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s mobile app. “Travelers… Read More »

Microsoft Embraces Hotel Data, Travel Personas In Sustainability Drive

By | August 15, 2017

About five years ago, Microsoft created an internal carbon tax of sorts. Since then, business units have been responsible for carbon emissions associated with their electricity use and air travel. This year, the company began estimating the carbon footprint of its business travelers’ hotel stays. It will assess whether to include that information in calculations for the carbon… Read More »

Traveler Engagement: (Hard) Work In Progress

By | February 17, 2017

Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate travel managers, 90… Read More »

Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

By | January 18, 2017

Microsoft has avoided “significant disruptions to stakeholders” since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people. While the client continues to “own” strategy and sourcing, American Express Global Business Travel handles day-to-day travel manager tasks previously assigned mainly to travel department contractors. The setup freed Microsoft’s own travel professionals… Read More »

New Corporate Booking Platform Using Artificial Intelligence

By | November 10, 2016

There’s a new player in corporate booking technology. Before the year is out it expects to activate a booking portal for an undisclosed Fortune 10 company. Phase two early next year would bring a proactive artificial intelligence service scanning emails and calendars to present optimal itineraries based on corporate policies. It’s already working with two travel management companies… Read More »