Microsoft

AI Takes Aim At ‘Old Search Forms’ For Booking

AI Takes Aim At ‘Old Search Forms’ For Booking

Where artificial intelligence will take the process of booking or altering a business trip is anybody’s guess. Travel management companies have embraced AI for text-based communications between travelers and travel counselors. Chatbots have had their ups and downs. Autonomous agents are fascinating and, some say, spell doom for online booking tools and put TMCs on…

Decius Valmorbida, Amadeus
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Q&A: Decius Valmorbida, President Of Amadeus’ Travel Unit (w/Audio)

Amadeus named Decius Valmorbida president of its travel unit in August 2020. A native of Brazil, Valmorbida originally joined Amadeus in 2004 and has been a member of its executive committee since 2017. He spoke on Tuesday with The Company Dime during a live interview on the LinkedIn Audio platform. Among other topics, he responded…

Sam Hilgendorf, Fox World Travel
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Fox World Travel Churns Out AI Solutions

New York — Wisconsin-based Fox World Travel is in the second of five phases of building an artificial intelligence-augmented traveler experience designed to eventually deliver AI-powered ticketing and self-service as a conversation.  Under a mantra of “fast, small steps,” the travel management company thus far has exposed the project to agents for guidance and troubleshooting,…

Dispatch 3
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Dispatch 3

We broke the news on December 1 but it’s still sinking in. After hearing no mention of it on investor calls, we tried to contact the loquacious JPMorgan Chase analyst Jamie Baker to talk about it. We didn’t get a hold of him. This week, Baker told AA, “It feels as if you are taking…

Direct Travel CTO Sees Future Of Travel Management Tech In Teams, Slack
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Direct Travel CTO Sees Future Of Travel Management Tech In Teams, Slack

Are native travel management company mobile apps obsolete? That’s Darryl Hoover’s question. The Direct Travel chief technology officer was playing out the implications of the company’s revised digital strategy. Leveraging collaboration platforms including Microsoft’s Teams and Salesforce’s Slack, he said, allows the travel management company to meet customers where they are. That’s a lot easier…

reporters notebook communications engagement||
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Reporter’s Notebook: Spinning Corporate Travel From A Seat At The Table

Though peripheral to big-picture themes like diversity, recovery, risk and sustainability, fundamentals of travel management also got airtime at corporate travel’s largest event here in August. Several education sessions had corporate travel management practitioners dissecting how the pandemic changed interdepartmental collaboration and stakeholder engagement. If the following anecdotes offer any indication, the increased attention paid…

Thane Jackson
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BCD Travel Ditches Travelport

BCD Travel is moving to two global distribution system partners from three, focusing on Amadeus and Sabre while leaving out Travelport. “We have a high regard for Travelport, but we’re confident that the direction we’ve taken is the right one for our business and our customers,” according to a statement attributed to Thane Jackson, BCD…

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