In corporate travel, sometimes there is tension between what is best for the employee doing the traveling and what is best for the organization footing the bill. Travel programs strive to find a balance that suits both. Arlene Coyle is chief commercial officer for corporations in the Travel Channels division at Amadeus IT Group. She…
As travel management companies race to improve traveler services via mobile apps, one concept that hasn’t exactly taken off is a travel manager interface. Still, a couple of TMCs are offering one. Christopherson Business Travel’s mobile app is entirely for program managers. It leaves the mobile traveler touchpoint to partner apps including Concur’s main app…
You have all been there. Driving toward the airport, about to return the rental car and sweating it out because you might have already passed the last gas station before the return ramp. And then what? Pay through the nose? Turn around and risk missing the flight? You just know there’s a conspiracy between these…
Hi-Mark Software made its mark more than a decade ago, and Kevin Austin sold it to TRX in 2007. Concur now is shutting down what remains of Austin’s technology, and he’s back with something new. His Big Data Experts has created a platform for building mobile apps, going to market as ONEtechnology. They’re not just…
Corporations are looking for an all-in-one business travel app that doesn’t, and won’t, exist. Developers think messaging, natural language and “deep linking” between apps bring the notion as close to reality as possible. A single mobile app that does everything sounds great. Why? Simplicity. It’s natural for procurement pros to seek fewer suppliers. It’s easiest…
As with areas like expense, meetings, payment and risk, mobile phones and plans don’t fall within the typical travel manager’s bailiwick. Building on its language and Wi-Fi dialing capabilities, TripLingo is looking to challenge that norm. Its latest service helps companies that do not have a centralized mobile phone program to manage excess charges. From one country or region…
Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its natural language processing capabilities. According to a March 15 tweet by Concur VP of business development R.J. Filipski, Hipmunk showed attendees it was enabling “chatbot-based business travel booking via Concur and your preferred TMC.” Meanwhile,…
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