Posted in Productivity Service Suppliers

To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device

IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…

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Posted in Reporting Suppliers

World Travel Inc. Partners With Rome-Based Tech Firm For Reporting Chatbot

Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the…

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Posted in Methods Productivity Service

Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests

Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…

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Posted in Methods Policy Productivity

SAP Concur Shows A Bot That Would Answer Employee Questions

SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works,…

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Posted in Methods Productivity Reporting

Op Ed: Tom Tulloch On Data ‘Socialization’ For Travel Managers

Dashboards and other methods of visualizing data have gained popularity in travel management. With the reams of data that a travel program generates, any way…

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Posted in Reporting

Want Data Insights? Travel Inc. Says Ask Alexa

Voice-assisted search is exploding, and along with it comes the opportunity for traveler service and transactions. What about data? A number of companies are looking…

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