A trio of industry consultants took time out this month to join The Company Dime’s Jay Campbell and assess strengths, weaknesses, opportunities and threats for a quintet of business travel startups. In general, they said, this crop has good prospects. Below are summaries of comments by Twelve Squared Growth’s Mitch Gross, Festive Road consultant Aurélie…
When ATPCO last month unveiled its Next Generation Storefront, officials weren’t sure how it would work on mobile devices. Progress and opinion are mixed among three corporate travel service providers now adopting the concept. Chief executives at PSNGR1 and TravelBank expected this week to activate new displays backed by NGS. PSNGR1’s deployment covers web, mobile…
Business travel agency entrepreneurs sometimes say they’re not competing with large travel management companies because they are not going after the large or highly managed end of the business travel market. But big TMCs are taking their clout and experience down market. Talking about categories of business travel clients can be confusing. Small, medium, large….
Airline Tariff Publishing Company and its Routehappy subsidiary are out to change how air travelers view and compare flight options. Developed with the Big Three U.S. airlines, the new idea relies on a star ratings system like the one used for hotels. ATPCO calls the initiative the Next Generation Storefront. It’s meant to modernize indirect…
Welcome to a new audio feature as The Company Dime interviews the industry veterans at GoldSpring Consulting about developments in travel management. In this first installment, recorded Feb. 7, 2019, GoldSpring partner Neil Hammond talks to Jay Campbell about industry activity in which providers seek more ownership of the user experience.
TripActions in the coming weeks will roll out a new booking interface that meets Delta’s display requirements. This will end a dispute between the two parties that prevented TripActions customers from booking Delta without agent assistance. TripActions worked with Delta, American Airlines and United Airlines on the new interface. It is based on standards developed…
Describing itself as a disruptor to the “traditional agency/supplier/distribution relationship,” TripActions on Monday announced a restructured supplier relations group. The company hired Daniel Finkel, formerly of Egencia and Expedia, as VP of booking experience and supplier strategy. Finkel reports to TripActions co-founder and CEO Ariel Cohen, moving supplier relations out of the group led by chief…
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